Director, Project Management

EECOE•West Chester, PA

21h•Hybrid

About The Position

The Director of Project Management is responsible for leading the Project Management function across the Electrical Equipment Center of Excellence (EECOE), ensuring consistent, predictable execution of customer projects across multiple manufacturing facilities and partner networks. This role is accountable for maturing and leading a centralized project management operating model that strengthens execution predictability, aligns cross-functional teams, standardizes delivery practices, and improves customer outcomes across the EECOE. The Director will oversee project portfolio performance, develop and lead a team of Program Managers and Project Managers, and partner closely with Sales, Engineering, Supply Chain, and Manufacturing to enable proactive planning, risk management, and coordinated execution. This position requires a high level of operational leadership, cross-functional influence, and the ability to drive structure and accountability in a complex, fast-paced environment. The Director will play a key role in scaling EECOE delivery capability, improving operational coordination, and building the structure required to support continued organizational growth. Shared Goal: Never miss a commitment. No surprises. Reliable, safe, high-quality delivery that earns customer trust.

Requirements

Bachelor’s degree or equivalent experience required
12–15+ years of experience in Project Management, Program Management, or Operations leadership
7+ years of people leadership experience, including leading managers and cross-functional teams
Demonstrated experience leading project management functions in complex, engineered-to-order or manufacturing environments
Proven track record of building, standardizing, and scaling project management processes and systems
Strong understanding of project portfolio management, capacity constraints, and cross-functional execution
Experience implementing or scaling project management platforms (Wrike or similar strongly preferred)
Ability to safely navigate plant environments in compliance with OSHA standards

Nice To Haves

Experience in electrical equipment, power systems, or similar industries preferred

Responsibilities

Lead the Project Management organization across EECOE, including Program Managers, Project Managers, and Coordinators
Establish and enforce a centralized project management operating model across all facilities and programs
Develop team capability, performance expectations, and accountability standards
Establish clear role expectations, leadership standards, and development pathways across Project Coordinators, Project Managers, Program Managers, and PM leadership roles
Coach and develop emerging leaders, strengthening proactive ownership, decision-making, communication, and cross-functional collaboration
Create an environment that empowers team members to lead, contribute ideas, and drive continuous improvement regardless of title
Lead through organizational change and ambiguity while maintaining focus on execution, accountability, and customer commitments
Own the end-to-end customer experience across the project lifecycle, ensuring alignment between internal execution and external expectations
Establish and enforce standards for proactive, consistent customer communication across all projects
Ensure customer-facing commitments are operationally aligned, clearly communicated, and consistently achieved
Drive alignment between Sales, Project Management, and Operations to eliminate disconnects between what is sold and what is delivered
Ensure early identification and communication of risks, changes, and impacts to customers- No surprises
Partner with cross-functional teams to resolve customer-impacting issues quickly and effectively
Monitor customer experience trends and feedback, identifying patterns and driving improvements to execution and communication practices
Ensure customer perception aligns with actual project status, eliminating gaps between internal reporting and external communication
Ensure alignment between committed delivery timelines, execution readiness, and operational capacity, driving decisions when commitments are at risk
Reinforce accountability and transparency for proactive communication, escalation management, and customer trust throughout the project lifecycle
Own overall project portfolio performance, including on-time delivery (OTD), quality, and customer experience
Ensure alignment between customer commitments and operational execution
Identify and address systemic issues impacting delivery performance
Establish clear escalation paths and ensure timely resolution of risks and issues
Drive operational predictability through proactive management of execution risk, resource alignment, and delivery performance
Support visibility into portfolio health, execution trends, and delivery performance metrics across the EECOE
Make informed decisions in complex situations involving customer commitments, resource constraints, execution risk, and operational priorities
Challenge assumptions, surface concerns early, and drive accountability when delivery commitments are at risk
Define and implement standardized project management processes across EECOE
Lead the adoption of project management tools and process improvement efforts, in partnership with the EECOE Business Operations team
Establish consistent approaches to risk management, issue tracking, and project visibility
Drive continuous improvement initiatives to enhance execution efficiency and predictability
Partner with Sales to ensure accurate translation of customer expectations into execution plans
Collaborate with Engineering, Supply Chain, and Manufacturing to ensure readiness at each phase of project execution
Align project management practices with capacity planning, project placement, and operational constraints
Ensure clear and consistent communication across all stakeholders
Drive alignment between Sales, Engineering, Supply Chain, Manufacturing, and Project Management to improve execution consistency and customer outcomes
Partner across functions to improve visibility, remove bottlenecks, and strengthen operational coordination throughout the project lifecycle
Operates with a strong ownership mindset and accountability for outcomes
Drives alignment across teams without reliance on direct authority
Proactively identifies risks, gaps, and inefficiencies and implements solutions
Balances strategic thinking with operational execution
Brings structure, clarity, and consistency to complex environments
Maintains a customer-first approach in all decisions and actions
Prioritize safety in all actions. Actively follow safety protocols, identify potential hazards, and take immediate steps to correct or report unsafe conditions. Model safe behavior for others and contribute to a culture of workplace safety.
Respect the input and ideas of everyone to create the best possible outcome.
Value transparency in all interactions, ensuring honesty and openness with each stakeholder.
Seek new ways to improve and take on new challenges.
Adapt to the ever-evolving business needs enabled by resourcefulness and agility.
Deliver on your commitments and achieve your goals. Show up to work on time and complete your assigned tasks.
Learn new things, actively seek feedback, and training.
Take full responsibility for the quality and efficiency of your work. Proactively identify issues, offer solutions, and follow through. Treat company resources and goals as your own.