Director, Project Management - Design Operations

Capital One•McLean, VA

About The Position

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. As a Director Project Management at Capital One, you will create strategy and lead a team through high priority projects for the company. You will collaborate with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You lead important and exciting projects from day one, working alongside key stakeholders across the company. We are currently seeking a Director, Project Management to join our Enterprise Platforms & Software Design (EPS.xd) Operations team. You will think strategically about how teams work together and how systems and structures scale with a deep understanding of best practices in program management. In this role you will rely on your judgment to lead teams, while influencing cross-functional stakeholders, creating clarity, and maintaining a results-focused mindset to solve complex and ambiguous problems. While you will report directly to the Chief of Staff and Head of Operations for EPS.xd, this role partners directly with the VP of eData Design, serving as a trusted advisor and thought partner who will partner closely with executive leaders to drive and operationalize strategies. You will partner and work with the Chief of Staff offices for both eData Product and Tech daily, helping to drive and synchronize the eData business towards achieving its goals and objectives. You will be expected to be both a thought leader and effective executor. Success relies heavily on building authentic relationships with direct reports, peers, partners and leaders, as well as having familiarity with AI tools and application of these tools to enhance outcomes and drive efficiencies. The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

Requirements

Bachelor’s Degree or Military experience
At least 8 years of project management experience
At least 3 years of people management experience

Nice To Haves

Masters / MBA degree
10+ years of project or program management of design deliverables and operations management
4+ years of people management experience
5+ years managing design teams
4+ years using and managing design tools
3+ years working with corporate teams
Experience working directly with designers, researchers, and strategists
Expertise in design development processes
Expertise in understanding the PDLC/SDLC
Expertise in design systems, design quality, and design measures
PMP, Lean, Agile or Six Sigma certification
Exceptional communication and collaboration skills
Excellent problem solving and influencing skills

Responsibilities

Responsible for developing operational strategy to address complex business challenges associated with a large, growing, design organization
Advise and influence peers, design leaders, and business leaders on operational excellence that uplifts experience and business goals and imperatives
Develop and manage a cross functional teams of design program managers, operations professionals, designers, and project resources within the design organization who are responsible for supporting design standards and practice management as well as portfolio management
Accountable for adherence to and evolution of design standards and practice management, as well as delivery principles and processes
Provide functional leadership to team members on topics such as human centered strategy, research, alignment, analysis, process improvement, and change management
Serve as a resource and collaborator with product, engineering, and other cross-functional partners to collectively identify opportunities to improve products and experiences
Advocate for the design process across the business as we continue to evolve our businesses
Partner with design leadership on initiatives to help the organization effectively scale impact
Craft and execute operational strategy (i.e. allocation, resourcing, prioritization) to drive experience outcomes
Using best practices, bring order to complex programs, monitor and maintain the organization’s portfolio(s), and drive large bodies of design work forward
Develop and manage key metrics on impact of design and the health of experience teams, proactively identifying and solving for any gaps
Partner with enterprise teams to build and implement human centered operational programs (i.e., Human Centered Design, Software Delivery Lifecycle, Global Learning & Development) for the benefit of the larger organization