Director, Program Management
About The Position
As a data-driven, strategic marketing agency, we believe our clients become stronger when they leverage the wealth of information consumers provide every day. At Targetbase, we integrate technology, analytics, creative, digital and strategy to create a better consumer experience, which improves consumer engagement and drives a more profitable outcome for clients. JOB SCOPE & PURPOSE The Director - Program Management, is responsible for driving the execution of client programs across the agency from conception through delivery. This includes managing scope and resources, budget tracking, and oversight of project workplans. Overall, this position requires a proactive process-oriented thinker who embraces challenges and rallies teams to ensure program success.
Requirements
- 10+ years of relevant, program or project management experience
- Hands-on experience using Adobe Workfront for building schedules,, approval tracking and general project management
- Prior success managing direct reports and cultivating junior talent
- Demonstrated ability to lead client marketing program delivery with minimal supervision in a fast-paced environment
- Strong planning, organization, and coordination skills
- Ability to manage competing priorities where resources are often shared across multiple programs
- Strengths uniting various stakeholders and perspectives
- Strong interpersonal and communication skills across all levels of the agency
- Solid PC skills and Microsoft software experience (Word, Excel, Outlook)
- Overtime as necessary
- Travel as necessary
Nice To Haves
- Experience working in an agency is preferred
- PMP certification highly preferred
- Bachelor’s Degree preferred
Responsibilities
- Primary program management point of contact within the agency for assigned Client Teams and work streams
- Works with departments (crafts) across the agency to define, estimate, and align on the overall scope of large programs
- Attends weekly internal status meetings, providing support to PMO team members who lead the meeting
- Responsible for the project kick meeting with the CoE leads to ensure all parties are fully in agreement in terms of project definition, timing and identification of potential internal or external concerns
- Ensures PMO team members are managing the development of project workplans inclusive of all crafts and expected timing broken out by craft
- Works with PMO team members to monitor project progress against the timeline, workplan and Statement of Work (SOW)
- Addresses and escalates, as needed, variances related to scope, schedule, budget, or quality, ensuring scope changes are internally documented and resolved.
- Proactively communicates potential risks and works with the team to develop mitigation strategies to resolve issues
- Regularly communicates updates to account lead to successfully manage client expectations based on the SOW
- Defines, develops, and implements processes and best practices for Targetbase. Including rolling out new processes across the agency
- Works with CoE leads to ensure staffing accurately reflects the project's scope and associated timelines
- If project timing is changed, ensures staffing is updated appropriately
- Monitor teams’ weekly time entry and escalates missing time and/or inaccuracies to appropriate Craft leads
- Monitors project budget utilization vs revenue recognition vs project % completion and escalates concern to client leads
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
