Director, Program Management

Intrado Life & Safety, Inc. • UNAVAILABLE, UNAVAILABLE

21h • Onsite

About The Position

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. We are seeking a strategic and results-driven Director, Program Management to lead enterprise-level initiatives within our Product Operations organization. This role is responsible for driving cross-functional programs that improve operational scalability, support product delivery, and enable business growth. The ideal candidate is a strong program leader with experience managing complex initiatives, building operational processes, and leading teams in fast-paced environments.

Requirements

• 8+ years in program management, account management, or service operations
• 5+ years of customer account or program management
• 2+ years supervisory experience
• Strong leadership skills with the ability to direct program teams and guide multi‑workstream initiatives
• Advanced program‑management expertise, including governance, risk management, and cross‑functional coordination
• Excellent communication and stakeholder‑management skills, including executive‑level reporting
• Strong analytical and problem‑solving capabilities, with the ability to identify systemic issues and drive process improvements
• Deep understanding of operational delivery, and program interdependencies. Strong working knowledge of Product Lifecyle Management (PLM)
• Strong organizational discipline, ability to manage competing priorities, and oversight of large complex programs
• Experience delivering high‑quality programs and go-to-market initiatives in high‑stakes, time‑sensitive environments
• High level of professionalism, judgment, and ability to handle escalations effectively
• Proficiency in Microsoft Word, PowerPoint, Excel, and program management tools is required; MS Project and SharePoint preferred

Nice To Haves

• Experience in telecommunications, public safety, SaaS, or related industries strongly preferred
• Understanding of program management methodologies (PMP/PMI/Agile) preferred
• Strong continuous improvement mindset; Six Sigma (Green or Black Belt) a plus

Responsibilities

• Lead cross-functional initiatives supporting product delivery, growth, operations, and customer experience
• Translate priorities into programs (scope, timeline, milestones, dependencies, success metrics)
• Own initiative outcomes; manage risks, tradeoffs, and escalations
• Align initiatives to enterprise priorities, capacity, and investment decisions
• Establish governance (cadence, decision rights, escalation paths)
• Standardize planning, execution, and reporting across the portfolio
• Provide executive visibility into status, risks, dependencies, and delivery confidence
• Partner with Product/Finance/Leadership on prioritization and sequencing
• Operationalize initiatives across the product lifecycle aligned to roadmaps and release plans
• Lead GTM readiness (launch plan, training, documentation, tooling, operational preparedness)
• Track and communicate GTM risks, dependencies, and launch readiness
• Lead Program/Product Operations Managers; set expectations and measure outcomes
• Coach and develop program delivery, communication, and risk-management capabilities
• Drive accountability, collaboration, and continuous improvement
• Manage resourcing, prioritization, and workload across workstreams
• Partner with cross-functional stakeholders to manage expectations through the program lifecycle
• Provide proactive updates and resolve escalations quickly
• Ensure implementation, integration, and support readiness deliverables are completed on time and to quality standards
• Manage interdependencies across technical, operational, and customer-facing teams
• Improve execution by removing bottlenecks and optimizing workflows
• Maintain compliant documentation (plans, schedules, SOWs, change control)
• Report program health, milestones, risks, and financial impacts to senior leadership
• Build scalable processes, SOPs, and program frameworks supporting transformation
• Drive adherence to quality systems; modernize via automation and process improvement
• Support cross-functional initiatives improving delivery, revenue, and customer satisfaction
• Contribute to strategic planning and alignment to organizational goals

Benefits

• medical
• dental
• vision
• life and disability coverage
• paid time off
• 401(k) retirement plan
• paid parental leave
• access to a robust library of personal and professional training resources
• employee discounts
• critical illness
• hospital indemnity
• access to legal support
• pet insurance
• identity theft protection
• an EAP (Employee Assistance Program) that includes free mental health resources/support

What This Job Offers

• Job Type: Full-time
• Career Level: Director