Director, Program Management

Expedia Group

4d • $231,000 - $323,500

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Director, Program Management Introduction to the Team: The Director, Program Management role sits within the Product Delivery Team in the Strategy, Planning, and Delivery organization. This team drives large, cross-functional efforts that deliver business-critical outcomes. We leverage a blend of Agile and traditional methodologies to address complex challenges, improve processes, and enhance organizational collaboration. You will manage a team of high-performing program managers, help define best practices in program management, coach cross-functional teams through organizational change, and lead strategic programs that enable value delivery at scale. In this role, you will: Develop and manage a team of high-performing program managers within the broader Delivery Team, supporting their professional growth and enabling their delivery of exceptional results on critical programs Lead the largest, most complex, and highest-priority efforts company-wide by building trusted relationships with senior leaders, developing and managing product delivery roadmaps, identifying resource needs, and ensuring milestone delivery while proactively addressing risks and issues Develop and promote best practices in program management and model them in product delivery efforts Enhance collaboration and stakeholder engagement by bringing together diverse perspectives, maintaining transparent communication, and addressing concerns to build trust and alignment Streamline processes and improve workflows by analyzing bottlenecks, identifying reusable patterns, and implementing system-wide process improvements across organizational boundaries Deliver exceptional business outcomes by leveraging deep knowledge of product and software development lifecycles to ensure requirements are met Craft impactful communication materials tailored to diverse audiences, translating complex concepts into clear, actionable insights through presentations, policies, and reports

Requirements

• 10+ years of experience managing large, cross-discipline, mission-critical programs in dynamic, highly technical environments.
• Track record of building and leading high-performing teams, creating a culture that raises the bar and inspires team members to exceed expectations
• Proven ability to influence leadership decisions, drive complex initiatives, and execute structured plans effectively
• Comfort working in ambiguous scenarios and bringing order without overburdening teams with unnecessary process
• Hands-on expertise in Agile methodologies (e.g., Scrum, Kanban, Extreme Programming) and ability to apply Agile versus traditional approaches appropriately
• Strong executive communication and senior stakeholder management skills, including nuanced storytelling and clear presentation of complex concepts
• Extensive experience streamlining processes and improving workflows across teams
• Advanced skills in facilitation and data-driven decision-making to influence prioritization and maximize business results
• High proficiency in guiding program delivery using functional and technical knowledge of product and software development lifecycles, process improvement techniques, and industry best practices

Nice To Haves

• History of leading through change and implementing best practices in change management.
• Experience crafting communication materials for diverse audiences, including presentations, policies, and reports.
• Ability to analyze bottlenecks and apply industry best practices to drive efficiencies across organizational boundaries.
• Track record of delivering large-scale B2C and B2B customer-centric solutions
• Strong business acumen, capable of connecting and contextualizing customer and business value to the work of individuals and teams.

Responsibilities

• Develop and manage a team of high-performing program managers within the broader Delivery Team, supporting their professional growth and enabling their delivery of exceptional results on critical programs
• Lead the largest, most complex, and highest-priority efforts company-wide by building trusted relationships with senior leaders, developing and managing product delivery roadmaps, identifying resource needs, and ensuring milestone delivery while proactively addressing risks and issues
• Develop and promote best practices in program management and model them in product delivery efforts
• Enhance collaboration and stakeholder engagement by bringing together diverse perspectives, maintaining transparent communication, and addressing concerns to build trust and alignment
• Streamline processes and improve workflows by analyzing bottlenecks, identifying reusable patterns, and implementing system-wide process improvements across organizational boundaries
• Deliver exceptional business outcomes by leveraging deep knowledge of product and software development lifecycles to ensure requirements are met
• Craft impactful communication materials tailored to diverse audiences, translating complex concepts into clear, actionable insights through presentations, policies, and reports

Benefits

• full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey
• medical/dental/vision
• paid time off
• Employee Assistance Program
• wellness & travel reimbursement
• travel discounts
• International Airlines Travel Agent (IATAN) membership

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees