Dir Prgm Mgmt Office Trg

St. Elizabeth Healthcare•Crestview Hills, KY

About The Position

The Director, Program Management Office is responsible for building and directing the IT program management office and overseeing enterprise-wide IT program management, IT training, quality assurance, and business intelligence. The role defines and develops project and program management practices, processes, policies, and tools to align IT work with corporate strategy and improve the quality, consistency, and timeliness of project delivery. The director manages staff, subcontractors, resources, and service delivery, including project scheduling, work-plan tracking, risk and issue management, staff development, performance evaluation, coaching, and professional growth. The role also oversees portfolio management, project inventories and priorities, customer service, operating and capital budgets, financial reporting, and capital business plans. The position promotes the organization’s leadership framework and expects respectful, compassionate interactions with patients, families, visitors, and employees.

Requirements

Bachelor’s degree.
Eight years of information systems experience, including at least five years of management experience.
Demonstrated ability in managing large-scale information technology solution implementation.
Knowledge of change management techniques for achieving consensus among diverse stakeholders.
Excellent collaboration and communication skills.

Responsibilities

Build and provide direction to the IT program management office.
Oversee enterprise-wide operations for IT program management, IT training, quality assurance, and business intelligence.
Design and implement efficient services; identify revenue enhancements; monitor expenses; benchmark performance; encourage service excellence; and provide effective communications.
Manage staff and subcontractors to ensure IT value is provided to the organization.
Direct resource allocation and ensure high-quality, timely service delivery.
Conduct day-to-day resource management, including project scheduling, work-plan tracking, and risk and issue management.
Oversee staff development, evaluate performance, provide constructive feedback and ongoing coaching, discipline as necessary, and facilitate professional growth.
Define and implement project management standards and best practices, tools, and controls to improve delivery and ensure adherence to process standards.
Develop and maintain professional relationships that support customer service and high-quality patient care.
Make recommendations related to business department portfolio management; develop tools and processes for project inventories, prioritization, and portfolio reporting.
Create, implement, and control operating and capital budgets, including regular financial reporting.
Prepare, present, track, and self-report threshold capital business plans.
Promote and use the JTE framework to build consistency in leadership practices.
Perform other duties as assigned.
Demonstrate respect, dignity, kindness, and empathy in interactions with patients, families, visitors, and employees.