Director, Program Management / Configuration Manager (Remote) TT

ICF•Reston, VA

3d•$158,819 - $269,993•Remote

About The Position

ICF’s Digital Modernization Division is seeking a Director, Program Management / Configuration Manager to support upcoming needs with our federal customers. This role is within an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. The Application Development Sustainment Services (ADSS) team supports Treasury Enterprise Application (EA) platform systems critical to the Department of Treasury IT mission, providing contractor support for both Operations and Maintenance (O&M) and Development and Modernization (DM&E) efforts. The ideal candidate will be a team player who can embrace ambiguity to translate client needs using an agile delivery framework to deliver technical solutions that achieve mission value and measurable outcomes. ICF implements smart solutions to drive digital transformation at scale and speed, committed to helping clients achieve mission outcomes.

Requirements

10+ years of management experience.
6+ years of experience with release and configuration management of IT projects.
5+ years of experience supporting federal clients on IT / software projects, preferably utilizing Agile/SAFe methodology.
3+ years of experience in leading multiple teams.
1+ years of experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow.
US Citizenship is required.
Must be able to obtain Public Trust clearance.
Must reside in the United States (U.S.) and the work must be performed in the United States (U.S.).

Nice To Haves

Expertise with Agile Scrum methodology and SAFe.
Bachelor's degree in technology related field or business.
3+ years’ experience managing distributed teams in support of geographically dispersed customers.
The ability to proactively communicate with federal clients and stakeholders in a fast-paced environment with a shifting landscape.
The ability to work closely with and explain technical concept/solutions to non-technical client stakeholders.
Experience with program standards, leadership, and coordination.
Experience with project management tools (e.g., Jira, Confluence, Microsoft Project, SharePoint).
Excellent oral and written communication skills.

Responsibilities

Coordinate teams of architects, analysts, developers, and designers to support multiple engagements via Change and Release management.
Serve as a key partner to the customer POCs, development project managers and O&M project managers along with various contributing members of the development organization, advising and engaging the client on key operational and strategic priorities, tracking, and supporting completion of high-quality deliverables, and assisting with team management tasks.
Work with government stakeholders to strategize, plan, manage, document and implement configuration change and release management functional and operational requirements, identify gaps, and identify alternative approaches to meet requirements.
Manage status update meetings and communicate timelines and impacts of new initiatives to team members.
Work closely with federal IT teams and other vendors to communicate consolidated feedback on project progress to federal leadership.
Manage time and expectations of multiple projects and team members.
Identify and communicate downstream impacts of process enhancements or major projects to other teams /departments that may be impacted.
Work well in a collaborative environment to complete requirements.
Work closely with the Support/Organizational Readiness team to ensure proper communications and training materials are updated as major enhancements are planned to be released into production.
Play a key role in leading and executing configuration management and release transformation to support a growing customer enterprise.