Director, Program and Portfolio Management

Fanatics Commerce•Atlanta, GA

8h•$180,000 - $220,000•Remote

About The Position

The Director, Program and Portfolio Management owns the operating rhythm, tooling, and delivery standards for the Fanatics Technology portfolio. This active-build role establishes a common governance and delivery discipline across enterprise programs, including ERP, PLM, Fulfillment, Distribution, and Manufacturing & Logistics networks. The Director will define the Project, Program & Portfolio Playbook, build the tooling and taxonomy infrastructure, and embed AI into the team's standard ways of working. The role partners with Product Management, Engineering, and business sponsors to align portfolio delivery with roadmaps and priorities, address scope and resourcing conflicts, and provide senior leaders with accurate, decision-ready views of delivery health, risk, value, and resourcing. It also manages and develops Project and Program Managers, drives organization-wide adoption of consistent standards, and improves executive and leadership review cadences. The Director is expected to use AI and digital tools to simplify reporting, improve analysis, and help move portfolio management toward predictive insights. The role is fully remote, with the primary place of performance at the employee's residence or another approved remote location.

Requirements

At least 8 years of experience in program or portfolio management, ideally in technology or supply chain/operations environments.
Demonstrated ability to operate across a complex, multi-workstream portfolio.
Proven experience establishing or scaling PPM tools, governance models, or portfolio operating rhythms from the ground up.
People management experience, including developing Project and Program Managers and holding them accountable to consistent delivery standards.
Strong business and transformation acumen, with the ability to identify priorities across a complex portfolio and advise senior leadership.
Strong written and verbal communication skills, including the ability to distill complex program details into executive-ready materials and decision-ready narratives.

Nice To Haves

Hands-on experience using AI tools such as Claude or ChatGPT for delivery workflows, including reporting, schedule and risk analysis, work-item creation, and presentation generation.
A considered perspective on how AI should change program and portfolio management, beyond automating existing processes.
Experience running or co-facilitating executive-level reporting cadences such as SteerCo.
Experience leading large enterprise-wide transformation programs, such as ERP or WMS implementations, in a wholesale or retail environment.

Responsibilities

Own the operating rhythm, tooling, and delivery standards for the Fanatics Technology portfolio.
Define and implement the Project, Program & Portfolio Playbook, including portfolio tooling, taxonomy, hierarchy, and data standards.
Partner with Product Management leadership, Engineering, and business sponsors to align portfolio status with product roadmaps and priorities.
Surface and resolve scope, resourcing, and prioritization conflicts before they escalate.
Drive organization-wide change management and consistent adoption of the portfolio playbook.
Support and continuously improve SteerCo, Monthly Leader Review, and Tech Bi-weekly cadences, including preparation and follow-through on decisions and actions.
Manage, coach, and develop Project and Program Managers; set expectations and hold the team accountable for delivery standards, reporting quality, and data integrity.
Gather direct feedback from business, Product, and engineering stakeholders about shortcomings in operating rhythms and reporting, and address root causes.
Translate complex, multi-workstream program information into clear, executive-ready narratives about delivery health, risks, and resourcing.
Build value realization and value-based decisioning into portfolio forums, reports, and communications.
Provide senior leadership with portfolio-level visibility that supports timely, informed decisions.
Use AI tools, including Claude, for workflows such as status reporting, work-item creation, schedule and risk analysis, and presentation generation.
Replace fragmented reporting, manual status decks, and spreadsheets with a governed standard and a single source of truth.
Pilot AI-enabled ways of working while tools and standards are being developed, and advance a predictive view of delivery health and resourcing.
Maintain portfolio standards despite stakeholder pushback and adapt to changing needs, including stepping into uncovered workstreams or owning unassigned executive deliverables.