Director Professional Services

Advantive

23d

About The Position

We seek a hands-on, metrics-driven, AI-proficient Professional Services Director who owns the Packaging PS revenue number. Reporting to the VP of Operations, the PS leader runs a global delivery organization, and is responsible for forecast accuracy, backlog health, delivery excellence, utilization optimization, margin performance, and customer satisfaction across enterprise and mid-market implementations. The PS Director partners closely with Sales, Product, and Customer Success to deliver rapid time-to-value while driving profitable growth.

Responsibilities

Own the Professional Services revenue number.
Drive forecast accuracy and maintain sufficient backlog coverage.
Manage individual utilization performance (not blended averages).
Protect and expand gross margin through rate discipline and scope control.
Implement clear staffing and capacity planning models.
Provide accurate and disciplined reporting to executive leadership.
Deliver high-quality, repeatable implementations with speed and rigor.
Enforce strong SOW approval and change-order discipline.
Identify delivery risk early and act decisively.
Standardize governance, escalation, and execution frameworks.
Engage directly with strategic enterprise customers when required.
Lead and scale a global Professional Services team.
Set clear KPIs and hold team accountable.
Recruit, onboard and retain top delivery talent.
Drive performance management, succession planning, and skill development.
Improve alignment across global regions.
Partner with Sales to ensure clean scoping and seamless handoffs.
Collaborate with Product to influence roadmap based on delivery realities.
Work with Customer Success to maximize retention and expansion.
Serve as the operational voice in growth and scalability discussions.
Establish clear PS dashboards: utilization, margin, revenue per FTE, on-time delivery.
Implement scalable staffing models across regions.
Drive process automation to improve efficiency and repeatability.
Promote (and personally leverage) daily use of AI to drive outcome.
Accelerate AI adoption across the PS organization.
Deploy automation to reduce repetitive work and shorten implementation cycles.
Enhance early risk detection using AI data-driven insights.
Architect AI-assisted methodologies to accelerate client time-to-value and project delivery.