Director, Productivity Consulting Services

Fourth•Austin, TX

2d•Remote

About The Position

This is a player-coach role within the Professional Services organization. You will lead and develop a team of Productivity Consultants – managing workload, capacity, escalations, and team performance – while personally delivering consulting services to a portfolio of Fourth customers across the US. Reporting to the VP, Professional Services (US), you will be the primary liaison between the Productivity Consulting team and internal stakeholders, including Sales, Pre-Sales, Project Management, and Customer Success.

Requirements

A passion for people leadership and a genuine desire to manage, develop, and coach others; prior team lead or supervisory experience is an advantage.
Thorough knowledge of the hospitality industry and operational best practices; experience with scheduling or workforce management solutions is desirable.
Proven ability to consult with customers, identify inefficiencies, and deliver commercially sound solutions that maximize ROI.
Highly organized with the ability to manage competing priorities across personal delivery and team oversight simultaneously.
Elevated emotional intelligence; communicates credibly at all levels – with customers, team members, and senior stakeholders.
Strong analytical and problem-solving skills, with exceptional presentation and meeting facilitation ability.
Self-motivated, delivery-focused, and collaborative; thrives in a fast-paced, dynamic environment.
Fluency in written and spoken English; additional language skills are an advantage.
This role requires regular travel to customer locations across the US.
Flexibility in working hours to meet customer needs is essential.

Nice To Haves

prior team lead or supervisory experience is an advantage
experience with scheduling or workforce management solutions is desirable
additional language skills are an advantage

Responsibilities

Lead, manage, and develop a team of Productivity Consultants; manage workload allocation, capacity, and assignment of customer engagements.
Act as the first point of escalation for team challenges and complex or sensitive customer engagements.
Conduct regular one-to-ones, performance reviews, and coaching sessions to support individual growth and development.
Identify training needs, facilitate knowledge sharing, and champion continuous improvement across the team and broader Professional Services function.
Coordinate across Project Management, Pre-Sales, Sales, and Customer Success to ensure seamless delivery and communication.
Monitor and report on team performance and customer satisfaction metrics to the VP, Professional Services (US).
Deliver end-to-end productivity consulting engagements: site visits, data collection, analysis, solution readiness, and presentation of findings, including ROI, opportunities, and recommended next steps.
Drive successful implementation of Fourth’s Scheduling solutions through customer engagement, training, and aftercare, maximizing user adoption and return on investment.
Expand solution usage through regular customer reviews, aftercare projects, and tailored guidance on business rules and scheduling metrics.
Support pre-sales engagements, providing industry and solution expertise to drive commercial success and optimal deal size.
Collaborate with Project Management to maximize subscription and services revenue through successful implementations.