Director, Product - Simplii Financial

CIBC•Toronto, ON

1d•Hybrid

About The Position

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. Reporting to the Vice President, Strategy, Modernization and Optimization, the Director, Product - Simplii Hub, you'll lead the vision, roadmap, and delivery priorities for Simplii’s agent servicing platform. In this role, you'll be responsible for building and evolving the tools, workflows, and integrations that empower our frontline and operations teams to serve clients faster, more consistently, and with stronger operational controls. As the single point of accountability for what gets built and why, you'll translate client, frontline, operational, risk, and business needs into a clear product roadmap and prioritized backlog for a cross-functional squad. At Simplii we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

Requirements

Decisive product leader with strong judgment, comfortable making trade-offs in complex, fast-moving environments.
Deeply user-focused with a track record of translating user needs into clear, valuable product outcomes.
Highly collaborative, working effectively across technology, operations, risk, and business partners in a matrixed organization.
Comfortable with ambiguity, able to turn strategy into executable priorities and thrive in dynamic environments.
Outcomes-oriented with a bias toward action, learning, and measurable impact.
Values matter, bringing your real self to work and living values of trust, teamwork, and accountability.
Business Cases
Business Planning
Group Problem Solving
Leadership
Pricing Strategies
Product Management
Product Marketing
Project Management
Relationship Building

Responsibilities

Own and continuously refine the product vision for Simplii Hub, ensuring the platform enables faster, simpler, and more consistent servicing across contact centre and operational teams.
Translate strategic objectives into a clear product roadmap, outcome-based goals, and measurable success metrics.
Identify opportunities to simplify and automate high-volume servicing journeys, reduce frontline friction, improve handoffs, and strengthen control-ready servicing processes.
Use product discovery, frontline feedback, operational data, and performance telemetry to shape MVP scope, sequence releases, and refine priorities.
Own and manage the product backlog, ensuring items are clearly defined, outcome-focused, and prioritized based on client value, business impact, and delivery complexity.
Make trade-off decisions transparently and decisively, balancing short-term delivery needs with long-term platform health.
Lead agile ceremonies, including planning, reviews, and backlog refinement; accept completed work against clear outcomes, acceptance criteria, risk/control expectations, and user experience standards.
Proactively manage dependencies, risks, and sequencing across initiatives connected to your product area.
Act as the primary product decision-maker, partnering closely with contact centre and operations leaders, frontline users, technology, risk, compliance, change management, analytics, and enterprise servicing platform teams.
Gather and synthesize input from clients, frontline teams, analytics, and subject-matter experts to inform priorities and product evolution.
Communicate product direction, progress, and outcomes clearly to senior leaders and delivery teams.
Define and track product performance using meaningful measures such as client experience, adoption, operational efficiency, and cost-to-serve.
Inspect delivered outcomes, incorporate learnings, and adjust priorities to continuously increase value.
Champion a culture of experimentation, learning, and continuous improvement within the product and delivery teams.

Benefits

competitive salary
incentive pay
banking benefits
a benefits program
defined benefit pension plan
an employee share purchase plan
a vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to use to invest in your growth and development