Director, Product & Pricing Operations

Salesforce•Indianapolis, IN

About The Position

As the Director of Product & Pricing Operations, you will lead the strategic engine that translates product innovation into scalable revenue. You aren't just managing SKUs; you are leading a high-performing team responsible for the end-to-end lifecycle of our global price books, product packaging, and operational readiness. You will serve as the critical bridge between Product Management, Finance, and Sales, ensuring our go-to-market (GTM) strategy is backed by rigorous capacity planning and seamless release execution.

Requirements

10+ years of experience in Product Operations, Revenue Operations, or Business Consulting, with at least 3+ years in a people-management capacity.
Deep understanding of the Salesforce ecosystem (Admin or CPQ certification is highly preferred) and price book architecture.
Proven track record in Release Management and Capacity Planning within a SaaS or high-growth tech environment.
Advanced data modeling skills (Excel, Tableau, or SQL) with the ability to translate data into executive-level recommendations.
Mastery of project management methodologies (Agile, PMP, or Six Sigma) to handle multi-quarter, cross-departmental initiatives.
Bachelor’s degree required

Nice To Haves

MBA or equivalent graduate degree preferred.

Responsibilities

Recruit, mentor, and manage a team of Product and Pricing Operations professionals, fostering a culture of precision and continuous improvement.
Align the Product Ops roadmap with corporate goals, ensuring the team is focused on high-impact initiatives.
Act as a key advisor to executive stakeholders in Finance, IT, Legal, and Product to gain consensus on complex business requirements.
Own the "Operational Readiness" checklist for all Product Line launches, ensuring quoting, invoicing, and provisioning systems are 100% prepared for Day 1.
Partner with Product and Business leadership to analyze resource capacity versus roadmap demands, identifying bottlenecks and optimizing delivery velocity.
Oversee the end-to-end implementation and testing of new product configurations, ensuring compliance with global financial controls.
Lead the analysis, design, and implementation of complex pricing models, discounting frameworks, and product bundling strategies within Salesforce systems.
Drive the evolution of our CPQ (Configure, Price, Quote) and billing ecosystems to support increasingly complex business models.
Establish standards for price book management to ensure data integrity across various regions and currencies.
Identify and lead large-scale process improvements to reduce friction in the "Lead-to-Cash" cycle.
Manage project-level risks, tracking system requirements and technical dependencies to prevent launch delays.
Leverage predictive analytics and AI-driven workflows to automate routine SKU management and enhance the precision of global pricing models.