Director, Product Operations

Samsara•San Francisco, CA

2d•Remote

About The Position

The Director of Product Operations is a critical leadership role at the intersection of product strategy and operational excellence. You will serve as the connective tissue across Samsara’s Product, Engineering, Design, and Go-to-Market teams — ensuring that our product development engine runs with clarity, speed, and discipline. This is a high-impact, high-visibility position with broad responsibility for how the product organization operates, plans, and executes. This is a remote position open to candidates in the U.S. Relocation assistance will not be provided for this role.

Requirements

10+ years of experience in product management, product operations, program management, or a closely related field
5+ years in a product operations, chief of staff, or senior program management role within a product-led technology company

Nice To Haves

Strong curiosity about emerging technologies, including a proactive interest in exploring and applying AI-driven solutions
Proven track record of building and scaling operational systems and processes across large, cross-functional product organizations
Strong analytical skills with experience using data to drive product decisions, measure success, and identify opportunities
Excellent communication and influence skills; able to drive work to clear conclusions, proactively escalate to maintain momentum, and surface disagreements early and directly
First-hand experience using AI tools to build, prototype, or analyze data (e.g., Cursor, Claude, etc.)
Strong preference for a detail-oriented, hands-on contributor with a track record of delivering results directly
Experience operating in a fast-paced, high-growth technology environment

Responsibilities

Own and evolve the product operating model, including annual planning, quarterly product reviews, and weekly/monthly product leadership cadences to keep teams aligned and moving fast
Drive cross-functional accountability between Product, Engineering, Design, Data Science, and GTM teams by facilitating structured communication, decision-making forums, and program tracking
Lead and develop a team of Product Operations managers, setting a high bar for operational excellence across the organization
Build and maintain a robust Product Insights capability — synthesizing customer feedback, usage data, market signals, and competitive intelligence to inform product strategy and prioritization
Partner with the Product & Engineering leaders to develop and track KPIs and success metrics across the product portfolio, driving accountability and visibility into progress
Design and implement scalable processes for product launches, feature rollouts, and go-to-market coordination, ensuring smooth handoffs between product and commercial teams
Identify and eliminate operational bottlenecks that slow product velocity; proactively improve how the team works, not just what it ships
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Hire, develop and lead an inclusive, engaged, and high performing team