Director, Product Manager - Institutional Platform

Galaxy•New York, NY

8d•$275,000 - $300,000•Hybrid

About The Position

The Director, Product Manager, Institutional Platform owns the end-to-end product experience for enterprise clients integrating with Galaxy's institutional custody and trading services. The role supports clients from initial technical scoping through go-live and steady-state usage, coordinating with client engineering and operations teams and Galaxy's engineering, trading, operations, compliance, and client service organizations. It turns client integration learnings into product improvements, documentation, tooling, and scalable support resources.

Requirements

10+ years of experience in product management, solutions engineering, or a related technical role, with a meaningful portion in digital assets.
Direct, hands-on experience managing enterprise clients through technically complex integrations.
Familiarity with digital asset custody and staking workflows and their operational and security considerations.
Ability to translate ambiguous or highly technical client requirements into clear specifications, documentation, and product priorities.
Track record of building or substantially improving client-facing documentation, developer guides, or support resources.
Excellent stakeholder management skills, including working simultaneously with client technical teams and internal engineering, trading, and operations stakeholders.
Ability to manage multiple concurrent client relationships while maintaining attention to detail.

Nice To Haves

Experience at a crypto exchange, custodian, prime broker, or institutional trading platform.
Background in technical writing or developer experience (DX) roles.

Responsibilities

Own the product experience for enterprise clients using Galaxy's institutional custody and trading platform, from technical scoping through go-live and ongoing use.
Serve as the primary product contact during client integrations and translate requirements for market data, order entry, trade reconciliation and settlement, and post-trade reporting into technical and product specifications.
Partner with client engineering and operations teams to troubleshoot integration issues, resolve technical dependencies, and keep complex onboardings on track.
Collaborate with engineering, trading, operations, and compliance to ensure APIs, workflows, and tools serve institutional clients integrating for custody, staking, and trading.
Identify recurring onboarding friction and drive roadmaps for internal tools and platform improvements that reduce integration time and support burden.
Own and improve client-facing API references, integration guides, runbooks, and FAQs.
Define and track onboarding health metrics, including time-to-integration, support ticket volume, and client satisfaction, and report progress and blockers to product and business leadership.
Represent client needs internally and ensure product and engineering priorities reflect integration and usage pain points.

Benefits

Competitive base salary and discretionary bonus
Hybrid/flexible working arrangements
Flexible paid time off
3% 401(k) company contribution
Company-paid health and protective benefits for employees, partners, and other dependents
Generous paid parental leave
Competitive family planning benefits for US employees
Opportunities to learn about the crypto industry
Smart, entrepreneurial, and fun colleagues
Free daily snacks and weekly breakfasts/lunches
Employee Resource Groups
Free virtual coaching and counseling sessions through Headspace
Annual bonus and equity incentives