Director, Product Management- Global Payment Network

Capital One•McLean, VA

4d•$209,500 - $286,900

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team As part of the Global Payments Network Product team, you will partner in the transformation of how millions of customers engage with their money. You will be responsible for improving the consistency, scalability, and adoption of payment experiences across our platforms. This includes working with teams across the organization to evaluate current customer journeys, identify areas for improvement, and implement solutions that support business goals and meet customer needs. You may work across product areas such as Authorizations, Settlement, Disputes, Digital, Backoffice, Pricing, Risk and Go-to-Market, using data, technology, and collaboration to deliver reliable, efficient, and user-friendly payment products. We are seeking a visionary Director of Quality Services to spearhead the transformation of our E2E testing governance across our Global Payments Network. In this role, you will champion a cross-functional quality framework anchored in establishing robust governance around testing, driving an integrated environment strategy with our tech partners, defining data usage and transmission needs to ensure the Global Payment Network user journeys are well managed. Leveraging a shift left mindset, you will partner with leadership from Product, Tech and Operations to drive quality through proactive governance and product strategy and delivery. Your leadership will be pivotal in institutionalizing repeatable, highly-scalable quality processes and products that ensure organizational compliance and superior deliverable integrity. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Requirements

Bachelor's degree in any field and at least 5 years of Product Management experience

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Improving the consistency, scalability, and adoption of payment experiences across our platforms.
Working with teams across the organization to evaluate current customer journeys, identify areas for improvement, and implement solutions that support business goals and meet customer needs.
Spearheading the transformation of E2E testing governance across our Global Payments Network.
Championing a cross-functional quality framework anchored in establishing robust governance around testing.
Driving an integrated environment strategy with our tech partners.
Defining data usage and transmission needs to ensure the Global Payment Network user journeys are well managed.
Partnering with leadership from Product, Tech and Operations to drive quality through proactive governance and product strategy and delivery.
Institutionalizing repeatable, highly-scalable quality processes and products that ensure organizational compliance and superior deliverable integrity.