Director, Product Management
About The Position
Illumia is an industry leader in bringing the best integrated technology solutions to education, healthcare, and business campuses worldwide. Illumia was built on the collective expertise of two legacy cultures, and brings together people, technology, and insight to pioneer the art of the experience across the communities we serve. Be a part of this exciting organization and improving the lives of people doing mission-critical work. This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ. Alpharetta, GA - 1125 Sanctuary Parkway, Ste 220, Alpharetta, GA 30009 Scottsdale, AZ - 18700 N. Hayden Rd, Ste 230, Scottsdale, AZ 85255
Requirements
- 12+ years of Product Management experience in B2B SaaS or enterprise software, including 5+ years of formal & direct people management experience.
- Demonstrated experience running and coaching continuous discovery: customer interviews, prototyping, and usability testing.
- Experience operating in, or building, an empowered product team model, where Product, Design, and Engineering share accountability for outcomes.
- Ability to make and defend prioritization decisions using evidence, under incomplete information and competing stakeholder demands.
- Strong written and verbal communication skills, including experience presenting to and influencing executive level stakeholders.
- Demonstrated ability to build and lead a team, setting clear expectations and creating growth paths for Product Managers.
Nice To Haves
- Familiarity with SVPG or Cagan-style continuous discovery practices, including the Opportunity Solution Tree technique
- Experience building products for colleges or universities or in another campus-based or trust- and compliance-intensive environment
- Familiarity with the workflows and constraints of registrars, bursars, campus IT, housing, dining, or student life offices
- Experience managing a portfolio of product areas or leading managers of Product Managers.
Responsibilities
- Owns outcomes for a defined portion of Illumia's Higher Education portfolio, working through Product Managers rather than directing delivery personally.
- Hires, coaches, and develops a team of Product Managers, including performance management, pay reviews, and growth planning.
- Establishes and protects continuous discovery practices across their teams: customer interviews, workflow observation, prototyping, and usability testing.
- Ensures every team evaluates opportunities against the four product risks—value, usability, feasibility, and viability—before committing engineering capacity.
- Holds teams accountable for outcome-based roadmaps built around objectives and key results, rather than fixed feature lists and dates.
- Coaches Product Managers on opportunity framing, stakeholder communication, and defending prioritization calls with evidence.
- Partners with Product Design and Engineering leadership to keep trios genuinely empowered, with design and engineering involved from the start of discovery, not after requirements are set.
- Builds the business case and narrative for major investments within their product area, in partnership with the CPO and other product leaders.
- Reports on portfolio health, discovery coverage, and progress against objectives to executive leadership. Uses telemetry and usage data, not delivery milestones alone, to judge whether outcomes are actually being achieved.
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment.
- Comprehensive employee assistance program (EAP).
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance.
- Flexible spending account (FSA) or health savings account (HSA).
- Matched 401(k).
- Employee stock purchase plan.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
