Director - Product Management

Enercare•Markham, ON

45d

About The Position

The Director, Product Management is fully accountable for end‑to‑end product strategy, portfolio ownership, and P&L performance across Enercare’s home services portfolio, including Water Heating, HVAC, Water Purification, Electrical, Plumbing, Maintenance & Protection Plans, and emerging energy solutions. This role owns the commercial and strategic success of the portfolio — defining customer problems, setting product vision and allocating investment across categories ensuring products deliver measurable customer value. You will lead a team of Product Managers and people leaders, accountable for lifecycle management, pricing, value propositions, and GTM alignment. You will partner cross‑functionally, serving as the product decision authority, ensuring offerings are customer‑led, economically sound, and scalable.

Requirements

10+ years experience in Product Management, Product Strategy, or Product Marketing
5+ years leading and developing high‑performing product teams
Strong financial acumen, including pricing strategy, business case development, and ROI analysis
Demonstrated success launching and scaling products through cross‑functional execution
Exceptional communication skills, with experience influencing senior executives and frontline teams

Nice To Haves

Proven experience owning category or portfolio‑level P&L preferred
Experience in home services, HVAC, utilities, energy, or adjacent industries strongly preferred
Ability to operate effectively in ambiguous, fast‑evolving markets

Responsibilities

Own product P&L outcomes, including revenue, gross margin, attach rates, and lifecycle profitability
Own and communicate the multi‑year product vision and roadmap, aligned to corporate strategy
Create and execute strategy that expands multi-product ownership
Partner with Supply Chain to establish and manage OEM partnerships, product roadmaps
Lead products across their full lifecycle: discovery, launch, optimization, expansion, and retirement
Set pricing guardrails and offer architecture, partnering with Marketing and Finance on execution
Drive optimization grounded in ROI, unit economics, and customer value realization
Partner with Marketing, Sales, Supply Chain and Operations to develop integrated go‑to‑market strategies
Support regional and market launches, expansions, and pilots
Own business cases, forecasts, and post‑launch performance reviews
Monitor and translate market, regulatory, and technology trends into portfolio actions
Champion customer‑backed decisioning, grounded in research, data, and field validation
Translate insights into commercially viable value propositions and requirements
Act as the senior product executive voice across the organization
Influence senior leadership through data‑driven recommendations and clear storytelling
Lead and scale a multi‑level product organization, including succession planning
Establish and enforce product operating standards, metrics, and governance
Foster a culture of ownership, commercial accountability, and customer impact