Director, Product Management

Domino's Corporate•Ann Arbor, MI

About The Position

The Director, Digital Products, is responsible for defining, developing, and delivering Domino’s global store technology platforms and digital innovations in partnership with the Vice President, Operations Technology & Store Systems. This role blends product management discipline with digital innovation leadership, ensuring Domino’s continues to lead the industry in customer experience, operational consistency, and team member efficiency. This leader blends disciplined product management with applied innovation, ensuring that store platforms are scalable, intuitive, reliable, and future ready. The role partners closely with Operations, Technology, Franchise, Training, and Design teams to deliver solutions that improve speed, accuracy, service quality, and team member productivity while creating a modern in-store experience.

Requirements

Bachelor’s degree in business, computer science, engineering, marketing, or related field.
10+ years of progressive experience in product management or related technology/innovation roles.
Demonstrated success building and executing product roadmaps, preferably in global or multi-market environments.
Experience leading cross-functional teams and managing complex product portfolios.
Strong knowledge of digital UX/UI practices, store technology, and competitive digital landscapes.
Exceptional leadership, communication, and presentation skills with executive-level presence.
Ability to balance strategic vision with disciplined execution.

Responsibilities

Define and own the multiyear product vision and roadmap for store digital platforms and instore guest interaction technologies in partnership with the Vice President, Operations Technology & Store Systems
Translate operational strategy and future store concepts into a sequenced product roadmap with clear outcomes, dependencies, and investment priorities.
Balance foundational platform stability with innovative initiatives that enable next generation store experiences.
Establish product principles and standards to ensure consistency, scalability, and ease of deployment across markets.
Build business cases to evaluate opportunities, balancing customer experience, financial impact, and operational efficiency.
Partner with business, operations, marketing, and technology leaders across regions to ensure alignment and adoption.
Own product management for core instore systems supporting operations, including order taking interfaces, order routing, kitchen and service displays, customer facing screens, and delivery tools.
Partner with Operations and Franchisee teams to deeply understand in‑store workflows, service models, and team member pain points.
Ensure products are intuitive, resilient, and designed for high volume, high variability restaurant environments.
Drive continuous improvement across speed of service, order accuracy, labor efficiency, and satisfaction metrics.
Oversee prototyping, pilot programs, and iterative testing to accelerate delivery of new digital capabilities.
Monitor global competitive digital trends, recommending proactive actions to maintain Domino’s digital leadership.
Define and manage product tiers to maximize scalability.
Oversee prototyping, pilots, and controlled market tests to rapidly validate concepts before scaling.
Monitor emerging technologies and competitive trends in restaurant tech, retail, and hospitality, recommending proactive innovative investments.
Partner with Store Design, Equipment, and Operations teams to integrate digital experiences into physical store environments and future store formats.
Establish intake, prioritization, and governance processes for tech product initiatives.
Build and manage business cases that balance guest experience, operational impact, cost, and long-term platform value.
Partner with technology and engineering teams to ensure clear product requirements, roadmap transparency, and predictable execution.
Oversee phased rollouts, change management readiness, and adoption strategies to maximize impact at scale.
Lead, coach, and develop a team of product managers and project managers.
Build organizational capabilities that support both near-term product delivery and long-term innovation.
Foster a culture of accountability, curiosity, and innovation across the team.
Ensure cross-training and knowledge transfer to build resilience and scalability.