Director, Product Management - PULSE ATM Experience
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team As a member of the PULSE team within the Global Payments Network, you will define the strategic roadmap for ATM products and lead the transformation of the global cardholder experience. Your role involves establishing proactive operational procedures, effective partner governance, and robust monitoring frameworks to ensure seamless issue remediation. You will collaborate cross-functionally to harmonize priorities, optimize the ATM locator experience, and influence product strategy through data-driven insights. By facilitating portfolio intake and maintaining strong stakeholder partnerships, you will drive operational excellence, risk management, and alignment across the organization. Capital One Product Framework In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment
Requirements
- Bachelor's degree in any field
- At least 5 years of Product Management experience
Nice To Haves
- Experience translating business strategy and analysis into consumer facing digital products
- 4+ years of experience in Debit or ATM domains
Responsibilities
- Define the strategic roadmap for ATM products
- Lead the transformation of the global cardholder experience
- Establish proactive operational procedures
- Establish effective partner governance
- Establish robust monitoring frameworks to ensure seamless issue remediation
- Collaborate cross-functionally to harmonize priorities
- Optimize the ATM locator experience
- Influence product strategy through data-driven insights
- Facilitate portfolio intake
- Maintain strong stakeholder partnerships
- Drive operational excellence, risk management, and alignment across the organization
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
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What This Job Offers
Job Type
Full-time
Career Level
Director
