Director, Product Management, Operations & Service Management (OSM)

Open Text Corporation • Richmond Hill, ON

7d

About The Position

OpenText is rethinking enterprise software for an agentic AI world. As AI agents increasingly become the primary actors across enterprise workflows, software must evolve from UI-centric applications into secure, data-rich, workflow-aware execution platforms. In this model, durable advantage shifts away from screens and seat count toward trusted data, workflow logic, permissions, governance, and the ability to safely automate real work across complex environments.
The Director, Product Management, Operations & Service Management (OSM) will help define product vision, strategy, and execution for the next generation of OSM, spanning ITOM, Observability, AIOps, Service Management, CMDB, Asset Management, and automation.
This leader will help shape an AI-native OSM platform that treats products such as SMAX not just as user applications, but as execution engines where AI agents can create, resolve, and orchestrate work end to end. The role combines hands-on product leadership with broader platform thinking.

Requirements

• 8–15+ years in enterprise product management (ITOM, observability, service management, workflow automation, AIOps, or similar).
• Strong AI-native product instincts (agents, copilots, APIs, workflows, data models, human-in-the-loop design).
• Ability to link product strategy with architecture, including data, permissions, telemetry, and orchestration.
• Experience defining platform strategy across APIs, extensibility, automation, and integrations (not just UI/features).
• Business acumen across pricing, packaging, adoption models, and value measurement in AI-driven products.
• Strong client focus, executive communication, and ability to drive clarity and action in fast-changing, ambiguous environments.

Responsibilities

• Define OSM product strategy and roadmap priorities in the context of agentic AI and evolving client workflows.
• Determine where experiences should be human-led, copilot-assisted, or agent-driven, and translate into clear requirements and metrics.
• Drive evolution to API-first, workflow-centric, data-rich platforms supporting both human and autonomous execution.
• Partner with development and architecture to ensure alignment on trust, permissions, governance, and operational control.
• Collaborate with design, clients, and field teams to validate priorities, refine UX, and sharpen differentiation.
• Contribute to pricing and monetization strategy, while driving alignment, prioritization, and (at senior levels) cross-portfolio direction.

Benefits

• thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing
• compensation programs, including variable and commission compensation opportunities for eligible roles
• vacation entitlement
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed