Director, Product Management- Customer Core & Identity Restrictions

Capital One•McLean, VA

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. About the Team The Customer Identity and Core team (CIC) is part of Capital One’s Enterprise Product and Experience organization. The CIC team is responsible for managing the enterprise system of record for over 100 million customers, including consumers, businesses and devices, enabling access to the company’s customer experiences, providing customer and business intelligence, and protecting critical customer account information at the highest level of security. The products built by our team are foundational for creating seamless customer experiences, keeping customer financial well-being safe and secure, and unlocking business growth by providing a full picture of each unique human Capital One serves. We are building a platform to connect all human, business and device data in real time to support the entire customer journey for Capital One . We play a critical role in developing improved marketing experiences, intelligent underwriting insights, and smooth mobile experiences that are tailored to the individual needs of our diverse and growing customer base. CIC is a fast growing team responsible for capabilities that enable key business outcomes to help protect our customers and position the company to deliver game-changing opportunities for acquiring new customers and to deepen connections with existing customers.

Requirements

Bachelor's degree in any field
At least 5 years of Product Management experience

Nice To Haves

Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

Managing the enterprise system of record for over 100 million customers, including consumers, businesses and devices.
Enabling access to the company’s customer experiences.
Providing customer and business intelligence.
Protecting critical customer account information at the highest level of security.
Building a platform to connect all human, business and device data in real time to support the entire customer journey for Capital One.
Developing improved marketing experiences, intelligent underwriting insights, and smooth mobile experiences tailored to individual needs.
Enabling key business outcomes to help protect customers.
Positioning the company to deliver game-changing opportunities for acquiring new customers and deepening connections with existing customers.