Director, Product Management (AI)

Bamboo Health

21h•Remote

About The Position

Bamboo Health is seeking a Director of Product Management to lead the AI product strategy and roadmap for their Bridge solutions. This role involves managing a Product Manager and Product Owner responsible for delivering AI capabilities, focusing on AI-driven patient engagement post-hospital discharge and other referral patterns. The position owns the AI-driven patient journey end-to-end, collaborating with engineering, clinical, and operations teams, and with the team managing the human-in-the-loop platform. This is a high-visibility role within a fast-growing solution area.

Requirements

10+ years of experience in product management, including 5+ in healthcare, with a focus on strategic product development and innovation.
Track record of owning a product area end to end — strategy, roadmap, execution, and measurable outcomes.
Strong ability to translate ambiguous problems into clear prioritization, PRDs, and user stories.
Experience leading and developing product teams, including direct management of Product Managers and/or Product Owners.
Excellent cross-functional collaboration skills, including with engineering, clinical, and go-to-market teams.
Experience participating in client facing / sales meetings and presentations.
Experience with agentic AI, conversational AI, or LLM-based product experiences.
Experience with care coordination, care navigation, or post-discharge patient engagement.
Experience scaling a product through multiple health system or payer client implementations.
Comfort using or learning AI-supported tools (e.g., ChatGPT, CoPilot, or role-specific tools) to improve daily workflows.
A forward-thinking, curious mindset with an openness to experimenting with new technologies.
Strong analytical and problem-solving skills, with sound judgment and creativity in designing solutions.
Proven ability to thrive in fast-paced, high-growth, and rapidly evolving environments.
Ability to work effectively in a remote-first environment, ensuring high-quality virtual interactions with minimal distractions.
The ability to travel periodically or frequently for work.

Responsibilities

Own the product strategy and roadmap for the agentic AI experience within Bridge solutions.
Drive continuous improvement of AI agent performance, including conversation quality, task completion rates, and escalation accuracy to human-in-the-loop workflows.
Expand AI capabilities across patient and practice outreach, multilingual support, text messaging, and scheduling.
Partner with engineering, data science, and clinical stakeholders to translate patient and provider needs into clear, well-scoped product requirements.
Define and track success metrics for the automated portions of the patient journey, using data to prioritize the roadmap.
Collaborate with the BIH human-in-the-loop product team to ensure a seamless handoff between AI-led and human-led workflows.
Lead, coach, and develop a Product Manager and Product Owner, fostering strong product management practices and setting a high bar for prioritization, roadmap execution, PRD quality, and user story/epic definition.
Partner with sales, implementation, and client success teams to support new client rollouts and ongoing deployments.