Director, Product Engineer - AI Tooling & Builder Experience

Veho•New York, NY

50d•$220,000 - $265,000

About The Position

Veho's mission is to power the future of commerce by making shopping, shipping and returns seamless for everyone. We are building a modern, end-to-end logistics infrastructure designed entirely for the ever-evolving needs of ecommerce brands and everyday consumers. Powered by next-generation technology and a vertically integrated supply chain, Veho gives brands and their customers unprecedented control over their deliveries and removes the pain from the ecommerce post-purchase experience. We make delivery the ‘extension of the brand’ and leverage it to create deeper loyalty and trust between brands and their customers, driving customer retention and lifetime value. Our rapidly growing client list includes leading consumer brands like Hello Fresh, Zara, Macy’s, Sephora, and more. To truly build an iconic company, we strongly believe that our people and values must be aligned with our mission. As such, we take pride in our championship team, merit-based culture. We seek team players who want to compete, win, make an impact and build a legacy, and we reward performance and impact players with generous equity and incredible career growth opportunities. We’re hiring a Product Engineer to design and build the internal tooling and infrastructure that enables everyone at Veho—technical and non-technical alike—to create, deploy, and manage AI-powered apps and agents. Think of it as building the "builder experience": the walled garden, the guardrails, and the platform that lets an ops manager or a CX lead ship a working agent without writing code. This role reports directly to our Co-founder/President and sits at the center of Veho’s AI transformation.

Requirements

4+ years building and shipping production systems, automation, or internal developer/builder tools
Deep experience with LLM-powered workflows, prompt engineering, and agent frameworks (Claude, OpenAI, open-source ecosystems)
Ability to build with and for AI-assisted development tools (Claude Code, Cursor, Copilot, Veho Build, etc.)
Strong product instincts—you connect technical work to measurable business outcomes
Comfort operating in high-ambiguity environments without detailed specs; bias toward shipping and iterating
Experience designing platforms or tools used by non-technical end users

Nice To Haves

Background in logistics, transportation, or marketplace platforms
Experience building secure agent infrastructure (sandboxing, access controls, context/memory management)
Familiarity with open agent ecosystems (e.g., OpenClaw or similar frameworks)
Track record at early-stage or high-growth startups navigating rapid organizational change

Responsibilities

Builder Experience Platform – Design and ship the platform that lets non-engineers build and deploy governed AI agents and internal apps quickly and safely.
Agent Infrastructure – Create the secure infrastructure layer that supports agentic workflows: context management, memory, tool access, quality controls, and test suites.
Cross-System Integrations – Build connectors and integrations (NetSuite, Salesforce, internal systems) so that agents and apps can operate across the business.
Quality & Governance – Implement monitoring, fallback logic, documentation, and guardrails so AI systems are reliable, trustworthy, and auditable.
Adoption & Impact – Partner with leaders across Transportation, CX, Ops, and Marketing to identify high-leverage automation opportunities, then ship systems teams actually adopt.