Director, Product Development
About The Position
The Dispute Lifecycle Product Development Team is on a mission to revolutionize the post-purchase experience for Mastercard customers worldwide. We design and deliver intelligent, frictionless tools that reduce disputes, combat fraud, and elevate trust and transparency across every transaction. Our work sits at the intersection of innovation and impact. From reimagining dispute resolution to proactively safeguarding the payment ecosystem, we are shaping the future of secure commerce. If you thrive on solving complex problems, influencing strategy, and driving meaningful change—this is where your leadership will make a global difference.
Requirements
- Proven track record in leading product development teams and delivering complex solutions using Agile/SAFe methodologies.
- Expertise in backlog management, prioritization frameworks, and roadmap planning for large-scale programs.
- Advanced skills in data-driven decision-making, business process modeling, and cost-benefit analysis.
- Exceptional ability to influence and communicate across technical and business audiences, with strong stakeholder management skills.
- Strategic thinker with a passion for innovation, collaboration, and operational excellence.
- Self-motivated, empathetic leader who thrives in dynamic environments and inspires teams to achieve ambitious goals.
Responsibilities
- Define and lead the vision for Mastercard’s Dispute Lifecycle program, ensuring alignment with enterprise priorities and customer needs.
- Oversee the design and delivery of next-generation dispute resolution solutions, leveraging advanced analytics, business process modeling, and emerging technologies.
- Establish and maintain a transparent, data-driven backlog for dispute lifecycle initiatives. Partner with stakeholders to prioritize features and enhancements based on business value, customer impact, and regulatory requirements.
- Partner with engineering and cross-functional teams to deliver core features through agile methodologies, applying critical thinking and cost-benefit analysis to guide decisions.
- Collaborate with product areas (e.g., Commercial Product, Send, Payment Networks, DRM) to integrate dispute lifecycle capabilities into broader product strategies.
- Ensure solutions enhance trust, transparency, and efficiency across the payment ecosystem.
- Use insights and visualization tools to identify trends, optimize workflows, and inform product roadmaps.
- Build and present business cases with financial and risk assessments, ensuring clarity and stakeholder alignment.
- Implement prioritization frameworks (e.g., WSJF, cost-benefit analysis) to ensure the roadmap reflects strategic goals and delivers measurable outcomes.
- Drive efficiency and scalability across dispute lifecycle processes, balancing regulatory, regional, and global requirements.
- Represent the program in executive forums, manage stakeholder expectations, and foster trust across technical and business teams.
Benefits
- insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- flexible spending account and health savings account
- 16 weeks of new parent leave
- up to 20 days of bereavement leave
- 80 hours of Paid Sick and Safe Time
- 25 days of vacation time
- 5 personal days
- 10 annual paid U.S. observed holidays
- 401k with a best-in-class company match
- deferred compensation for eligible roles
- fitness reimbursement or on-site fitness facilities
- eligibility for tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
