Director, Product Development - Auto Telematics

USAA•Tampa, FL

3d•$142,320 - $273,930•Remote

About The Position

USAA is seeking a Director of Product Development for Auto Telematics. The role manages a team of individual contributors responsible for launching and maturing products in strategic markets, and provides cross-functional leadership and expertise across product development, compliance, operational and process improvements, claims management, vendor management, product documentation, fulfillment, and system releases. The director is responsible for developing digital-first products that address USAA members’ needs and risks. The position oversees new product launches and enhanced features for existing products, develops recommendations on product launches and buy/build/ally decisions, and maintains a pipeline of product and coverage solutions. It is also responsible for monitoring business and underwriting performance and maintaining newly launched products based on performance, member needs, and market changes, including changes to product rules, rates, and forms. The director leads analysis of internal and external data, develops product strategy and competitive intelligence, and communicates product value propositions across teams and leadership. The director ensures sales support is available to distribution channels, evaluates product performance metrics, and works with Legal, Compliance, and Risk Management to ensure offerings comply with applicable laws and regulations. The role also coaches and develops team members and ensures business risks are identified, measured, monitored, and controlled in line with risk and compliance policies. The position is remote-eligible in the continental United States, with occasional business travel. Employees who live within 60 miles of a USAA office are expected to work on-site four days per week. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree in Business, Marketing, Supply Chain, or Statistics, or four years of relevant education and/or experience.
Eight years of relevant industry experience in Actuary, Underwriting, Marketing, or Operations, including direct product management experience.
Three years of direct team lead or management experience.
Experience developing product strategies, product plans, and product roadmaps.
Demonstrated experience developing, deploying, and supporting a product or integrated suite of products.
Knowledge and application of the Product Development Life Cycle (PDLC).
Experience leading an agile product development process and managing multiple products simultaneously.
Exceptional communication skills and ability to communicate effectively with executives.

Nice To Haves

Strong Property and Casualty business acumen, preferably in Auto, including product management, pricing, underwriting, or product intelligence.
Experience designing innovative insurance product enhancements, preferably for Auto.
Familiarity with telematics-based predictive models in a product application.
Demonstrated experience with data analytics and delivering insights.
Strong critical thinking skills to evaluate information, identify data gaps, and validate insights.
Ability to analyze the entire product lifecycle, anticipate potential pricing, underwriting, claims, or customer-experience issues arising from product design, and proactively identify solutions.
Experience translating business requirements for technical and analytical teams.
Experience developing complex business case analysis (BCA).
Experience supporting product briefings and presenting to executive leadership.
US military experience gained through military service or as a military spouse or domestic partner.

Responsibilities

Manage and develop a team of product development individual contributors.
Oversee the launch and maturation of new products in strategic markets.
Develop digital-first products that support the needs and risks of USAA members.
Develop and launch innovative product offerings and enhanced features or services for existing products.
Develop recommendations for product launches and buy/build/ally decisions for the line of business.
Generate product and coverage solutions to maintain a dynamic product development pipeline.
Maintain knowledge of business and underwriting performance for products in scope.
Maintain and underwrite newly launched products based on performance, member needs, and competitive market changes, including product rules, rates, and forms.
Use cross-functional resources and data to develop product strategy and competitive intelligence.
Lead analysis of internal and external data and member information.
Develop and communicate new product value propositions across teams and leadership levels.
Ensure product development delivers sales support to distribution channels, including .com, mobile, and contact center.
Direct evaluation of product performance metrics and adapt offerings as needed before full launch.
Coordinate with Legal, Compliance, and Risk Management to ensure products comply with applicable laws and regulations.
Coach and develop product development employees to drive performance and engagement.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.