Director, Product Development - MCP Platform & Agent Ecosystem
About The Position
American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. As Director, Product Development – MCP Platform & Agent Ecosystem, you will define and lead the platform strategy that enables Large Language Models (LLMs), AI agents, and external AI platforms to securely access American Express capabilities through the Model Context Protocol (MCP). This role will help establish how American Express participates in the rapidly evolving agent ecosystem while creating reusable foundations that power AI experiences across both external platforms and American Express digital channels. You will own the core MCP platform, standards, and operating model that enable product teams across the company to expose capabilities in a secure, scalable, and consistent manner. Working closely with MCP use case teams and business owners, you will define best practices for tool design, authentication, authorization, documentation, evaluation, observability, personalization, and responsible AI governance. As the company’s MCP subject matter expert, you will build a center of excellence that accelerates adoption while ensuring a high bar for quality, security, compliance, and customer experience. Success in this role requires a unique blend of platform product management, AI fluency, developer experience expertise, ecosystem thinking, and strong cross-functional leadership.
Requirements
- Platform product management expertise
- AI fluency
- Developer experience expertise
- Ecosystem thinking
- Strong cross-functional leadership
Responsibilities
- Define and lead the platform strategy that enables Large Language Models (LLMs), AI agents, and external AI platforms to securely access American Express capabilities through the Model Context Protocol (MCP).
- Establish how American Express participates in the rapidly evolving agent ecosystem while creating reusable foundations that power AI experiences across both external platforms and American Express digital channels.
- Own the core MCP platform, standards, and operating model that enable product teams across the company to expose capabilities in a secure, scalable, and consistent manner.
- Define best practices for tool design, authentication, authorization, documentation, evaluation, observability, personalization, and responsible AI governance.
- Build a center of excellence that accelerates adoption while ensuring a high bar for quality, security, compliance, and customer experience.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
