Director, Product Architecture & Evangelism, Agentforce Contact Center

Salesforce•San Francisco, CA

12d•$197,300 - $344,700

About The Position

Salesforce is seeking a visionary, deeply technical Product Manager to lead the evaluation, architecture, and strategy for frontier AI technologies within the Agentforce Contact Center team. This role requires a blend of strategic vision and hands-on technical skill, including coding functional Proofs of Concept (POCs) to realize product vision and mobilizing engineering teams, partners, and customers. As the product architect for frontier technologies in Agentforce Contact Center, you will be responsible for technical product strategy, hands-on prototyping, and external advocacy for next-generation AI capabilities. You will define how Salesforce architects agentic automation, dynamic conversation routing, real-time agent assistance, and autonomous resolution across enterprise contact center channels. Additionally, you will serve as a primary industry thought leader for Agentforce, building a public presence through social media, authoring technical blogs and whitepapers, delivering live coding demos and keynotes, and engaging strategic customers, executive sponsors, and developer communities to showcase the future of AI-driven contact center transformation. Collaboration with AI research, engineering, UX, product marketing, sales, customer success, security, and executive leadership is crucial to align on a unified vision and influence roadmap priorities through an iterative, high-velocity approach to architecture, evaluation, and strategy.

Requirements

10+ years in software product management, technical architecture, or developer relations within high-growth enterprise tech.
Demonstrated ability to write production-quality prototypes and rapid POCs (Python, JavaScript/Node.js, REST/GraphQL APIs, LLM orchestration frameworks like LangChain, LlamaIndex, AutoGen).
Deep technical understanding of LLMs, SLMs, reasoning architectures, multi-agent orchestration, RAG, prompt engineering, fine-tuning, and low-latency inference.
Proven track record as a product evangelist — keynotes, live demos, social media leadership, community building — plus experience engaging CIOs, CTOs, and enterprise architects, translating technical POCs into business value.
Knowledge of enterprise contact center architecture, CCaaS platforms, CTI/telephony integration, CRM workflows, and omnichannel support.
Working knowledge of Scrum, Lean, and Agile within the enterprise SDLC.
A related technical degree required.

Responsibilities

Lead technical product strategy and architectural roadmap for Agentforce Contact Center, setting platform priorities for frontier AI integration.
Personally code functional POCs, prototypes, and reference implementations to validate frontier AI technologies and bring product vision to life.
Continuously evaluate state-of-the-art models, reasoning engines, multi-agent frameworks, and multimodal architectures; establish benchmarks, latency targets, and orchestration patterns for real-time contact center AI.
Architect safety guardrails, red-teaming protocols, hallucination mitigation, and compliance standards into frontier AI workflows.
Serve as a primary evangelist for Agentforce — driving social media presence, technical content, live demos, and keynotes — while engaging strategic customers, executive sponsors, and partners to showcase POCs and co-innovate.
Partner with engineering and research to move POC code and architecture into production, and enable sales/marketing through technical evangelism.