Director Product and Client Support - DBC Finance

SS&C•Union, NJ

16d•Hybrid

About The Position

SS&C is seeking an experienced and highly motivated Director, Product Development & Client Solutions to support and enhance our DBC Finance platform. This role serves as the primary liaison between clients, business stakeholders, and product development teams, ensuring that product capabilities align with market needs, client expectations, and strategic business objectives. The ideal candidate will bring deep expertise in finance, preferably municipal finance, combined with strong product management and client relationship skills. This individual will act as the internal champion for product innovation and client success while helping drive the future evolution of the platform. The position offers significant growth potential into a broader leadership role within the organization.

Requirements

Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field.
5-8 years of progressive experience in finance, preferably municipal finance.
Experience working with a: Municipal issuer, Financial institution/bank, Municipal advisor, Financial technology or software organization serving municipal finance clients
Demonstrated experience in product management, product development, business analysis, project management, or client-facing consulting roles.
Strong understanding of financial markets, debt issuance, municipal financing structures, and related workflows.
Exceptional analytical, organizational, and problem-solving skills.
Strong written and verbal communication skills with the ability to effectively engage executive stakeholders and technical teams.

Nice To Haves

MBA, CPA, or other advanced financial/business credential strongly preferred.
Experience supporting financial software, SaaS platforms, or enterprise applications.
Knowledge of product management methodologies, requirements documentation, product roadmaps, and release management processes.
Experience working with cross-functional and distributed teams.
Familiarity with automation, workflow management, or related technologies is a plus.

Responsibilities

Serve as the primary point of contact for clients using DBC Finance software.
Provide daily support related to product inquiries, issue resolution, user guidance, and training.
Develop trusted relationships with clients, ensuring high levels of satisfaction and engagement.
Identify opportunities to improve client adoption and utilization of platform capabilities.
Gather and document business requirements from clients and internal stakeholders.
Define product enhancements and prioritize development initiatives based on business value and client needs.
Collaborate with development teams to translate business requirements into functional product solutions.
Assist with annual product release planning, testing, validation, and market readiness activities.
Develop and maintain product roadmaps aligned with strategic objectives.
Act as the bridge between executive leadership, end users, product teams, and external partners.
Collaborate closely with other SS&C business units, including Blue Prism and related teams.
Facilitate communication between technical and non-technical stakeholders to ensure alignment on priorities and deliverables.
Support strategic initiatives that enhance product capabilities and customer experience.
Monitor industry trends, regulatory developments, and emerging technologies within municipal finance and related markets.
Conduct ongoing competitive analysis to identify market opportunities, risks, and product differentiation strategies.
Provide recommendations to leadership regarding new capabilities, market demands, and strategic positioning.
Establish acceptance criteria and validate product enhancements against business requirements.
Ensure deliverables meet functional, operational, and return-on-investment expectations.
Monitor project milestones and assist in ensuring initiatives remain aligned with scope, budget, and strategic goals.
Advocate for the voice of the customer throughout the product lifecycle.