Director, Process Optimization - Entegra

Sodexo•North Bethesda, MD

8d•$127,585 - $165,110•Remote

About The Position

Entegra is hiring a Director of Process Optimization to lead enterprise-wide transformation initiatives that enhance operational efficiency, scalability, and the overall client experience. This strategic leadership role partners with cross-functional teams to redesign and optimize end-to-end business processes, drive automation, and implement technology-enabled solutions that support business growth. The successful candidate will develop and execute a comprehensive operational transformation roadmap, standardize workflows, and build scalable, repeatable processes that position the organization for long-term success while maintaining a strong client-centric focus.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related discipline.
8+ years of experience leading operational transformation, process optimization, business process management, or related initiatives.
Demonstrated success driving large-scale transformation programs that improve efficiency, scalability, and business performance.
Strong understanding of Group Purchasing Organization (GPO) business models, value drivers, and market dynamics.
Experience leveraging CRM platforms and technology solutions to streamline processes and support business growth.
Exceptional analytical, strategic thinking, and problem-solving capabilities with a data-driven approach to decision-making.
Proven ability to influence and partner with stakeholders at all levels, translating complex concepts into actionable solutions.
Outstanding communication, collaboration, and change management skills.
Ability to thrive in a fast-paced, growth-oriented environment while successfully managing multiple priorities and competing deadlines.
Passion for continuous improvement and delivering an exceptional client and employee experience through operational excellence.
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minumum Management Experience - 5 years
Minimum Functional Experience - 5 years

Nice To Haves

MBA or other advanced degree preferred.
Lean, Six Sigma (Green Belt or Black Belt), or similar process improvement certification preferred.
PMP or comparable project management certification preferred.

Responsibilities

Lead enterprise-wide process optimization and transformation initiatives.
Design and implement scalable, technology-enabled operating models.
Map, re-engineer, and standardize end-to-end business processes.
Drive automation and continuous improvement efforts.
Partner with functional leaders to improve operational efficiency and client experience.
Build a sustainable transformation roadmap aligned with business growth and strategic priorities.
Establish metrics, governance, and best practices to support ongoing operational excellence.
Map, re-engineer and systematize critical client lifecycle business processes.
Build, own and drive the operational/process transformation roadmap.
Cross-functional partnership (e.g. IT) and stakeholder enablement.
Performance measurement and continuous improvement (define and track KPIs).