Director, Process Improvement

Oscar Health•Tempe, AZ

7h•Hybrid

About The Position

Oscar is seeking a Director, Process Improvement to join their Insurance Operations team. This role involves leading a team to implement process improvements, ensure compliance, and meet contractual goals. The Director will develop and execute an operating plan to enhance efficiency, scale operations, and achieve departmental performance metrics. Key responsibilities include leading strategic initiatives to optimize workflows and maintain market competitiveness. The position reports to the SVP, Insurance Operations.

Requirements

Bachelor's Degree in related field or 4+ years of commensurate experience
10+ years experience in healthcare strategy and operations, and or related field
6+ years of leadership experience
2+ years of experience in program management and/or process design or implementation

Nice To Haves

Master's degree
Health Insurance, or Management Consulting experience with a focus on healthcare
Lean / Six Sigma experience
Financial modeling experience

Responsibilities

Lead, coach and develop a high-performing team of managers and their reports
Provide structure and support for your team, allowing them to keep their focus on delivering key initiatives
Develop and continuously improve foundational processes
Ensure operational compliance with all relevant regulatory/ accreditation agencies and meets contractual requirements
Lead team to surface data, process, and technology issues through proactive identification, measurement, and monitoring of operations; partner cross functionally to develop end-to-end strategy that leverages these insights to scale
Manage, develop and maintain relationships cross-functionally to drive multi department collaboration to drive results for strategic initiatives
Own team vision and strategy including quarterly vital setting and multi-year roadmap
Other duties as assigned