Director, Process Improvement - Walmart Health & Wellness | Central Fill Pharmacy Network

Walmart•Bentonville, AR

1d•Onsite

About The Position

Build the quality backbone for the future of pharmacy. Walmart’s Central Fill Pharmacy Network is transforming how pharmacy care is delivered at scale—moving high volume, repetitive fulfillment into highly automated facilities so pharmacists can focus on clinical care. As we scale nationally, quality and continuous improvement aren’t support functions—they’re strategic advantages. We’re hiring a Director, Process Improvement (QA & CI) to lead the teams with responsibility for the processes and systems that keep Central Fill safe, compliant, audit ready, and continuously improving. This role owns both: • Quality Assurance — controls, SOPs, audits, and CAPAs • Continuous Improvement — standard work, waste elimination, defect reduction, and sustainment The goal is not speed or control—it’s disciplined improvement at scale. You’ll lead with a clear separation of authority: • QA defines what must not change • CI redesigns how to improve within those boundaries

Requirements

5+ years leading quality, CI, or regulated operations
Experience with formal audits, regulatory oversight, and quality systems
Background in healthcare, pharmacy, manufacturing, automation, or high‑reliability operations
Strong Lean / Six Sigma or structured CI experience
2+ years leading cross-functional teams and complex, multi-stakeholder initiatives
Experience developing scalable operating models, controls, and sustainable change management plans.
Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 5 years’ experience in consulting, project management, business strategy, or related area OR 7 years’ experience in consulting, project management, business strategy, or related area.
2 years’ experience leading cross functional teams.

Nice To Haves

Lean Six Sigma Black Belt certification and demonstrated success delivering measurable process improvements is preferred
Project Management, Strategic Planning Masters, Masters: Human Resources, Masters: Supply Chain
Lean Six Sigma Champion Certification - Certification
Project Management - Project Management Professional - Certification

Responsibilities

Own Central Fill’s Quality Management System (SOPs, deviations, CAPAs, audit readiness)
Serve as senior quality authority in a highly regulated pharmacy environment
Lead network‑wide CI programs focused on stability, repeatability, and error reduction
Turn audit findings and performance data into durable process improvements
Ensure improvements scale across facilities—not one‑off fixes
Enforce clean governance between QA and CI—no shortcuts, no shadow approvals
Act as escalation and arbitration point when improvement conflicts with controls
Partner closely with Operations, Patient Safety, Regulatory Compliance, Automation & Innovation, and Enablement
Build and lead high‑performing QA and CI teams
Create a culture where risks and defects are surfaced early and solved systematically

Benefits

competitive pay
performance-based bonus awards
medical coverage
vision coverage
dental coverage
401(k)
stock purchase
company-paid life insurance
PTO (including sick leave)
parental leave
family care leave
bereavement
jury duty
voting
short-term and long-term disability
company discounts
Military Leave Pay
adoption and surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.