Director, Process Design Chapter Lead
About The Position
As the Director, Process Design Chapter Lead within Everyday Banking, you’ll play a pivotal role in shaping and advancing process design and engineering capabilities. You’ll manage and develop a team of approximately 8–15 process specialists, driving consistency in tools and methodologies across your Chapter. Your focus will be on drafting and implementing process standards in collaboration with the Chapter Area Lead and Product Owners, ensuring alignment with CIBC’s client aspirations and business objectives. You’ll foster a culture of collaboration and continuous improvement, championing best practices and innovation in process engineering. By contributing as an active member of a Squad, you’ll deliver high-quality work that advances Squad objectives and supports the Quarterly Business Review (QBR) process. Your skills leadership will empower the team to optimize, redesign, and automate business processes for enhanced efficiency, effectiveness, and client experience. At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1–3 days per week on-site, while other days will be remote.
Requirements
- 7–9 years of expertise in process engineering or process design within financial services or a related industry
- Led teams for at least 5 years
- Strong knowledge of process modeling methodologies such as BPMN, Lean, Six Sigma, and Value Stream Mapping
- Familiarity with process automation tools
- Skilled in analyzing complex challenges, leveraging diverse frameworks, and driving organizational change to achieve business objectives.
- Committed to compliance and risk management, ensuring adherence to policies, standards, and controls.
- Skilled in assessing and mitigating organizational risks.
Nice To Haves
- Experienced process design leader and people manager
- Strategic thinker and decision-maker
- Collaborative and innovative leader
- Fosters a positive, inclusive, and results-oriented environment
- Inspires team and builds constructive relationships across diverse stakeholders
- Brings real self to work and lives values - trust, teamwork, and accountability.
Responsibilities
- Draft and implement process standards and methodologies, ensuring consistency and quality across the Chapter for mapping end-to-end journeys and identifying opportunities.
- Manage and develop team members through coaching, on-the-job development, and performance management, building specialist expertise in process engineering with a focus on operational efficiencies and a client-centric mindset.
- Contribute to strategic workforce and capability planning, supporting broader resourcing and strategic adjustments as required.
- Lead or facilitate knowledge sharing and continuous improvement initiatives across Chapters, representing the Chapter area in key forums and decision-making bodies.
- Analyze, optimize, and redesign business processes using methodologies such as BPMN, Lean, Six Sigma, and Value Stream Mapping; leverage process automation tools to drive operational excellence.
- Deliver work as a Squad member, advancing Squad outcomes and supporting the Quarterly Business Review process.
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program
- Defined benefit pension plan
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
