Director, Private Client Relations, Bergdorf Goodman

Saks Fifth Avenue

12d • $125,631 - $157,039

About The Position

At Bergdorf Goodman, the most valuable relationships in luxury retail are not managed — they are cultivated. As Director of Private Client Relations, you will guide the strategy, the people, and the discernment that make that possible. You will lead a program that is already one of the highest-performing client practices in the industry, and bring the vision and commercial rigor to take it further in redefining the pinnacle of luxury retail. This means owning a clear growth mandate — while never losing sight of what has made this program exceptional: loyalty of our clients, the trust of our stylists, and a standard of personal curation that cannot be replicated at scale. This is a role for a leader who understands that in this context, intimacy is the strategy.

Requirements

• 10+ years of experience in luxury retail, private clienteling, VIP client management, or a comparable relationship-first, high-touch environment
• A demonstrated history of building or leading a bespoke client engagement practice with direct accountability for measurable revenue growth and long-term client loyalty
• Proven ability to lead and develop teams, with full ownership of hiring, performance management, and structuring a team to scale without losing its personal touch
• Deep, trusted relationships with luxury brand and vendor partners — and a track record of securing access and opportunities that reflect genuine standing in the luxury world, not just a business card
• The financial fluency to own a program budget, build a compelling investment case, and speak to performance and ROI with authority at the executive level
• An innate understanding of what moves the world’s most discerning clients — not just what they buy, but what they value, what they remember, and what keeps them coming back
• A leadership presence that earns the trust of sellers and clients alike: credible, discreet, generous with credit, and wholly committed to the relationship-first philosophy that has made this program what it is

Nice To Haves

• Experience at Bergdorf Goodman, a comparable luxury flagship, or a top-tier private client, estate, or membership-based luxury services organization
• Familiarity with CACI or comparable enterprise customer segmentation tools used to identify, tier, and activate high-value client cohorts
• An existing network of brand, vendor, and partner relationships within luxury fashion, fine jewelry, or lifestyle — particularly those with a presence at BG
• Bachelor’s degree in Business, Marketing, Fashion Merchandising, or a related field

Responsibilities

• Set and lead the BG Private Client Relations strategy, with full accountability for client retention, upward migration, and acquisition by putting client relationship cultivation and loyalty at the forefront
• Personally oversee the design and curation of one-of-a-kind client experiences for clients ensuring every touchpoint reflects the intimacy, taste, and discretion that distinguish a Bergdorf moment from anything else in the market
• Serve as the primary partner to BG’s stylists — equipping associates with the programming, tools, and dedicated support they need to deepen client relationships, grow their books, and ensure that no client of consequence ever feels unseen
• Build, lead, and develop a high-performing Private Client Relations team across retention/migration and acquisition workstreams, with direct responsibility for hiring, coaching, and the organizational design needed to scale the program without sacrificing its character
• Cultivate and protect BG’s direct relationships with brand and vendor partners, negotiating exclusive access, access to clients and singular activations that brands offer to Bergdorf — not because they have to, but because of the trust and standing this team has built
• Partner strategically with Customer Strategy, Corporate Partnerships, Merchant Teams, and Corporate Private Client Relations to leverage the Saks Global enterprise where it serves the client — while maintaining the independence and seller-first DNA that are the foundation of the BG PCR model
• Own the BG Private Client Relations budget with rigor and intention, allocating investment across per-client experiences, events, acquisition, and team resources in a way that maximizes both client impact and financial return
• Define, track, and report program performance — including average client spend, event-period revenue uplift, and Private Client Relations share of total business — with clarity and accountability to senior leadership
• Serve as the internal authority on the BG Private Client Relations model — articulating its commercial value, upholding its operational autonomy, and bringing multi-year strategy and investment proposals to VP, SVP, and C-suite leadership with confidence and precision

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• basic life insurance
• supplemental life insurance
• disability insurance
• a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance)

What This Job Offers

• Job Type: Full-time
• Career Level: Director