Director, Practice Operations

UT Health San Antonio•San Antonio, TX

About The Position

Directs the overall operation of clinical practices by setting objectives, planning, staffing and directing activities. Ensures efficient, economic and quality performance to support ambulatory care in a clinical environment.

Requirements

Active Nurse Practitioner license required.
Experience and knowledge of managed care is required.
Ability to build and sustain new and existing relationships with clinicians, staff, patients, and other key stakeholders.
Ability to lead operational initiatives to meet or exceed service standards and expectations in assigned department(s) and/or across multiple areas in a timely and respectful manner.
Experience with strategic planning and assessment, and an understanding of programs that effectively promote success.
Demonstrated experience in using data to foster improvement.
Experience in methodologies of evaluation, assessment, statistics, and quantitative and qualitative data analysis; strong organizational and analytical skills.
Excellent oral and written communication skills and the ability to interact with staff, and administrators at all levels.

Responsibilities

Leads management teams for all aspects of clinical operations related to institutional clinics while ensuring patient safety, patient experience, financial metrics and related expectations are met or exceeded.
Recommends administrative policy changes and consults with and advises administrators and Practice Managers of problems related to operations.
Provides direct oversight to clinical management teams and collaborates with physician leadership in key areas including human resource management, process improvement, space utilization, and resource management to ensure successful operations.
Collaborates with practice management, department administrators, and department chairmen in developing the strategic plan for the practices.
Prepares practice budgets in conjunction with department administrators.
In conjunction with senior leadership, develops the mission, goals, policies and procedures for the practices.
Assists in formulating, interpreting and carrying out policies, especially those related to patient satisfaction.
In collaboration with practice management and department leadership, provides oversight to enhance and grow clinical operations.
Participates in projects and activities as appropriate.
Coordinates with various support services such as Technology Support, Revenue Cycle, and the Office of Human Resources as needed.
Management duties include interviewing, selecting and training employees; setting and adjusting pay rates and hours of work; planning and directing work; appraising productivity and efficiency, handling complaints/grievances and disciplining when necessary.
Performs all other duties as assigned.