Senior Director, Clinical Operations & Practice

Omada Health

3h•$206,800 - $270,300•Remote

About The Position

Under the guidance of the Chief Care Delivery Operations Officer, the Senior Director of Clinical Operations & Practice is a strategic leadership role in Care Teams responsible for overseeing all aspects of Omada’s clinical operations (currently: CDCES, exercise specialists, on-call program, third party prescribing operations) including member outcomes & engagement, cost and employee engagement. This role will be the primary operating partner to the Clinical organization for strategically expanding clinical programming outlined in Omada’s 5 year program vision. This individual will lead cross-functional teams inside of and outside of their direct reporting line to optimize operations for all clinical conditions across Care Teams. This role will leverage technology and data insights to optimize clinical operations delivery. This role will lead continuous improvement of clinical operations.

Requirements

Minimum of 10+ years of progressive leadership experience in healthcare or clinical operations, with a strong emphasis on operational strategy and execution.
Required: active RN, RD or ARNP license
Demonstrated success in leading complex operational initiatives in dynamic environments.
Exceptional communication and leadership skills, with the ability to inspire and cultivate strong culture.
Minimum of 5+ years of performance improvement practice

Nice To Haves

Experience within the healthcare technology sector.
Virtual care delivery experience.
MBA or MHA
Advanced clinical practice degree
CDCES certification

Responsibilities

Develop & implement long-term, comprehensive clinical operations strategies (i.e. T1D, T2D, HTN, Hyperlipidemia, GLP1s, AOMs….) focused on member experience, clinical quality, team efficiency, and employee experience.
Cultivate a strong, cohesive clinical operations leadership team that effectively oversees day to day operations, ensures clinical safety & compliance, and collaborates seamlessly with cross functional Care Team leaders (i.e. Member Services, Health Coaching, MSK, Operational Excellence…).
Serves as the primary operating partner to the Clinical team for condition specific program development, translating long term clinical strategy (i.e. prescriber operations) into multi-year operating strategies. Leads all operational execution.
Establishes robust partnership with Care Teams Operational Innovation (CTOI) to ensure operational readiness for new product integration, product optimization, AI care team of the future implementation and ensures strong ‘voice of clinical operations’ representation within CTOI.
Leads operational excellence within clinical operations including continuous improvement strategies/projects, operating metrics review/improvement, and standardization where appropriate.