Director-PMG Practice Operations-ABQ

Presbyterian Healthcare Services

About The Position

Responsible for assisting with the analysis, planning, implementation and evaluation of new business models and processes involved in clinic operations in CNM. Responsible for leading and participating in cross functional strategic, tactical and performance improvement planning. Oversees implementation and ongoing measure of same. Collaborates with PMG, Service Lines and other departments for projects and programs as needed. This position may also provide interim DPO support to Service Lines and sites when needed

Requirements

Bachelors degree in Business or Healthcare required.
Five to ten years of progressive management experience.

Responsibilities

Assists service line administrator and medical director in defining the clinical outcomes measures for areas of responsibility.
Accountable for achievement of those measures.
Work collaboratively with the clinical & clerical staff within clinics, Service Lines, Quality Management and Care Coordination Services in order to achieve optimal utilization of clinic services and to achieve performance targets.
Develops new programs and services, as care delivery needs change in collaboration with other ambulatory managers, inpatient administration, as well as members of the CDS administrative leadership team.
Coordinating with various inpatient functions as required.
Develop and prioritize key clinical focus areas (org, business unit and dept)
Develop key clinical outcome and in-process measures
Develop action plans based on critical x analyses
Oversee required results/Enforce accountability
Monitor and review clinical outcome and patient safety measures.
Champion continuous improvement activities
Accountable for the achievement of customer loyalty results in areas of accountability
Collaborate with service line teams to develop patient-centric care processes across the care continuum
Accountable for ensuring areas of accountability effectively deploy the customer loyalty bundle
Teaches and leads continual process improvement and customer service processes.
Involves the physicians and staff in improving daily operations of the program based on voice of the customer feedback
Develop and prioritize key focus areas (org, business unit and dept)
Develop key customer loyalty outcome and in-process measures
Develop action plans based on critical x analysis
Monitor and review customer satisfaction results
Oversee required results/Enforce accountability
Champion continuous improvement activities
Develops and is accountable for the financial outcome of areas of accountability. This includes leading the planning and budgeting processes and accountabilities for budget administration and outcomes. This would include any potential impact to inpatient and ambulatory services.
Only applicable if providing interim DPO: Collaborates with service line medical director on provider satisfaction, engagement, and turnover.
Develops education plan for self and collaborates with clinical and clerical teams to develop education plan for individuals and the team.
Mentor and coach direct reports and others to assist with their performance improvement and achievement of departmental and organizational goals, including oversight of budget development and adherence and remove organizational barriers and obstacles.
Assists in the development of FTE budget and staffing plans.
Develop action plans for employee satisfaction
Oversee required results/Enforce accountability
Manage physician integration
Assist in development of recruitment plans
Foster communications among management
Oversee turnover trends and reasons
Reinforce manager engagement
Develop operating budget.
Review operating budget variance trends & macro action plans (revenue & expense).
Develop action plans when necessary.
Oversee required results/Enforce accountability
Review charge capture denial trends and develop macro action plans
Ensure charge master is updated appropriately
Coordinates the development of operational and financial goals and plans for areas of responsibility and facilitates monitoring progress toward achievement. This includes liaison, and advocacy activities between outpatient
Responsible for the daily operations and financial performance of PMG sites, including administrative focus for the service across the insurance, primary care, specialist, inpatient and aftercare continuum.
Evaluates, recommends and implements future models for development
Directs compliance with policies and regulatory agency standards
Participates in the strategic planning process for the service line
Develop action plans for regulatory compliance
Develop and maintain service and purchased service contracts
Prioritize PEP involvement and spreads
Complete root cause analysis when processes continuously fail
Utilize the quality work system criteria in prioritizing process improvements
Council representation
Resolve escalated operational issues
Celebrate and recognize accomplishments
Assist in development of marketing plan
Identify and develop projects for capital projects
Attend LDIs/QEFs
Provide input to proposed legislative changes
Knowledgeable of national best practice & industry standards
Collect & share best practice via knowledge management
Provides leadership and direction for areas of responsibility to include the achievement of financial performance, Baldrige and patient safety
Provides and maintains effective communications within areas of responsibility, the community, and all levels of leadership and staff
Builds necessary linkages/relationships with PHS personnel and external entities (vendors, consultants, etc) to facilitate success of assignments
Performs other functions as required.