Director, Post Sales Engineering (Req #1347)

ePlus Technology, inc.•Glen Allen, VA

18d•$150,000 - $200,000•Onsite

About The Position

The Director, Post Sales Engineering reports to the Senior Director, Post Sales Engineering and is responsible for defining, building, and leading the Post Sales Engineering team in alignment with the regional and industry direction. The Director, Post Sales Engineering must be highly organized, detail oriented, dedicated to the creation of quality services and appreciate the need for continuous process improvement by challenging the status quo. Your Impact The essential functions of this position include: Maintain alignment with Presales and Sales leadership for the region Coordinate with Area Practice Directors and National Strategy team to ensure all post sales resources are getting properly trained and are aligned to assigned practices Responsible for resource management, performance management, hiring, and mentorship Ensure the region is constructed in a model that supports the local needs while mapping to the area and national initiatives Ensure all teams are continuously evolving to address our customers’ needs, ePlus’ needs and industry trends Foster teamwork, collaboration and accountability both within the team and throughout the area Coordinates with Sales, Pre Sales and Managed Services organizations as necessary to ensure a superior customer experience is delivered Participate in efforts to streamline process and encourage continuous improvement Participate in regional portfolio management with Sales and Pre Sales Coordinate applicable manufacturer training in team environments as well as individual plans throughout the region (in alignment with regional portfolio) Build and/or maintain reporting on teams to measure efficiency, effectiveness and profitability Ensure the team understands ePlus core values and mission Assist with activities such as events, campaigns, and speaking engagements where appropriate Maintain and recruit 3rd party partnerships needed for delivery Manage and oversee project success with customer satisfaction being the priority Drive process improvement, cultural alignment and leverage technology to improve experience for employees and customers Manage regional P&L performance, forecasting, and budget As a manager, you are also expected to: Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration. Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members. Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization. Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.

Requirements

Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice
Experience in operations and project management
A minimum of 3 years of experience in a field-based services management position with a minimum of 10 direct staff is required
Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
Strong leadership and interpersonal skills
Proven ability to manage the financial elements that make up the Region
Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology

Nice To Haves

Bachelor's Degree or Master's Degree in a technical or business discipline is preferred

Responsibilities

Maintain alignment with Presales and Sales leadership for the region
Coordinate with Area Practice Directors and National Strategy team to ensure all post sales resources are getting properly trained and are aligned to assigned practices
Responsible for resource management, performance management, hiring, and mentorship
Ensure the region is constructed in a model that supports the local needs while mapping to the area and national initiatives
Ensure all teams are continuously evolving to address our customers’ needs, ePlus’ needs and industry trends
Foster teamwork, collaboration and accountability both within the team and throughout the area
Coordinates with Sales, Pre Sales and Managed Services organizations as necessary to ensure a superior customer experience is delivered
Participate in efforts to streamline process and encourage continuous improvement
Participate in regional portfolio management with Sales and Pre Sales
Coordinate applicable manufacturer training in team environments as well as individual plans throughout the region (in alignment with regional portfolio)
Build and/or maintain reporting on teams to measure efficiency, effectiveness and profitability
Ensure the team understands ePlus core values and mission
Assist with activities such as events, campaigns, and speaking engagements where appropriate
Maintain and recruit 3rd party partnerships needed for delivery
Manage and oversee project success with customer satisfaction being the priority
Drive process improvement, cultural alignment and leverage technology to improve experience for employees and customers
Manage regional P&L performance, forecasting, and budget
Lead and guide team members, fostering growth through mentoring, coaching, and development, while ensuring effective communication and collaboration.
Promote an environment of inclusivity and respect, valuing diverse perspectives and encouraging open dialogue among all team members.
Collaborate on strategic initiatives, leveraging your expertise to drive innovation and positive change within the organization.
Cultivate a proactive approach to conflict resolution, striving for amicable solutions and escalating concerns as needed.