Director, Portfolio Management - Hybrid AZ

Best Western Hotels & Resorts • Remote-AZ, AZ

4d • Hybrid

About The Position

BWH Hotels is seeking an experienced Director, Portfolio Management, reporting to the Chief Technology Officer, to drive the planning, prioritization, and financial discipline that connect work across the technology organization. This role brings structure and rhythm to how product and platform teams plan, sequence, and fund their work — turning strategy into a connected, dependency-aware roadmap and executable plans. Operating as chief of staff to the CTO, the Director leads the organization’s planning events and structured planning processes, owns the annual budgeting process across product teams and strategic projects, and facilitates executive committee sessions to align priorities and evaluate trade-offs. The role leads primarily through influence — orchestrating teams, decisions, and communications across a matrixed technology organization.

Requirements

• Portfolio, program, and PMO leadership across complex, multi-team environments.
• Strategic planning and facilitation, including structured planning events and multi-year roadmapping.
• Financial and budget management, including annual planning and budget-versus-actual tracking.
• Cross-functional influence and orchestration without direct authority.
• Dependency, risk, and capacity management across teams.
• Executive communication — synthesizing complex information into clear materials and recommendations.
• Strong organizational skills, discretion, and diplomacy operating at the executive level.
• Data-driven decision support and fluency with roadmap, planning, and reporting tools.

Nice To Haves

• Bachelor’s degree in a related field, or equivalent experience; MBA or advanced degree preferred.
• 10+ years of experience in portfolio or program management, technology strategy, PMO leadership, or technology operations, including leading planning and budgeting processes.
• Experience serving as a chief of staff or senior advisor to a technology or business executive is strongly preferred.
• Demonstrated success building connected roadmaps and leading structured planning across multiple teams.
• Experience owning or leading an annual technology budgeting process.
• Strong command of product operating models, program/portfolio management methods, and planning and roadmap tooling.
• Exceptional executive communication, facilitation, and stakeholder-management skills.
• Background in hospitality, travel, retail, or enterprise technology preferred.

Responsibilities

• Drive the process across product and platform teams to organize a connected roadmap that recognizes timeframes and dependencies.
• Establish and run portfolio intake, prioritization, and sequencing so investment aligns to the highest-value outcomes.
• Make cross-team dependencies, risks, and constraints visible, and coordinate their resolution.
• Align capacity and resources across teams to the committed roadmap.
• Organize planning events and lead teams through structured planning processes on a consistent cadence.
• Develop detailed quarterly plans and broader multi-year strategies, with clear objectives, milestones, and commitments.
• Establish the operating rhythm for planning and roadmap reviews (e.g., quarterly planning, business reviews).
• Translate strategy into actionable, sequenced plans and track progress against them.
• Lead the annual budgeting process across product teams and strategic projects.
• Partner with Finance and technology leaders to build, consolidate, and defend budgets aligned to strategy.
• Track budget versus actuals and forecast, and surface variances and reallocation options.
• Support investment and trade-off decisions with clear cost, value, and capacity analysis.
• Lead executive committee meetings to align strategic priorities and evaluate trade-off options.
• Establish and run portfolio governance forums and decision-making cadences.
• Provide executive-ready reporting and dashboards on portfolio health, progress, risks, and financials.
• Ensure decisions are documented, communicated, and followed through to closure.
• Operate as chief of staff to the CTO — managing the operating rhythm, priorities, and follow-through of the technology leadership team.
• Prepare and review strategic communications, board and executive materials, and presentations on behalf of the CTO.
• Coordinate cross-functional initiatives and serve as a trusted liaison between the CTO, internal teams, and key stakeholders.
• Lead special projects and manage competing priorities on behalf of the CTO.
• Establish and mature portfolio and program management standards, tools, and delivery disciplines.
• Identify operational inefficiencies and streamline planning, reporting, and governance processes.
• Foster a culture of transparency, accountability, and continuous improvement across teams.

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick- accruals start day one
• Paid company holidays and personal holidays to celebrate what’s important to you
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree