Director, Pool Operations

Loews Hotels•Miami Beach, FL

3d•Onsite

About The Position

The Director of Pool Operations will lead the vision, execution, and daily management of all pool-related experiences across the resort property. This role is responsible for creating a safe, luxurious, and memorable environment for guests enjoying the pool, cabanas, and outdoor amenities. The Director will oversee pool operations, staffing, guest service standards, and collaborate cross-functionally with departments such as Food & Beverage, Housekeeping, and Engineering to ensure seamless experiences. Responsibilities include managing lifeguard teams, enhancing poolside service offerings, elevating the guest journey, and upholding the brand’s commitment to excellence.

Requirements

5+ years of experience in pool or recreation operations in a luxury hotel or resort setting
Certified Pool Operator (CPO) and Lifeguard Certification required
Proven leadership experience managing large teams and guest-facing operations
Strong understanding of health and safety regulations related to aquatic environments
Excellent communication, organizational, and problem-solving skills
Proficient in Microsoft Office Suite and property management systems
Willingness and ability to work outdoors
Ability to travel approximately 10% of the time
Regularly lift 40 pounds, reach, bend, crouch, kneel, push, pull, and walk
Stand for several hours at a time

Nice To Haves

Bachelor’s degree in Hospitality Management, Recreation, or related field preferred

Responsibilities

Oversee daily pool operations, including water quality, cleanliness, safety protocols, and guest service standards
Manage lifeguard and pool attendant teams, ensuring proper training, scheduling, and performance
Collaborate with F&B to deliver exceptional poolside dining and beverage service
Monitor pool occupancy, cabana reservations, and guest flow to optimize comfort and safety
Ensure compliance with local health and safety regulations, including lifeguard certifications and water testing
Develop and implement seasonal pool programming and special events
Maintain inventory of pool supplies, towels, amenities, and ensure timely replenishment
Partner with Engineering to address maintenance needs and ensure pool equipment is functioning optimally
Respond to guest feedback and resolve issues promptly and professionally
Conduct regular inspections and audits to uphold brand standards and guest expectations
Recruit, train, and mentor pool operations team members
Foster a culture of safety, hospitality, and accountability
Lead daily briefings and ensure team alignment on service goals and operational updates
Monitor labor costs and staffing levels to align with business needs and budget
Partner with Marketing to promote pool events, cabana packages, and seasonal offerings
Analyze guest feedback and operational data to inform improvements and innovations
Collaborate with Rooms Division and Housekeeping to ensure seamless guest transitions between pool and accommodations
Support sustainability initiatives related to pool operations and water conservation
Attend meetings and make presentations as needed
Travel to other properties or corporate meetings as required
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned