Director, Policy Administration Solutions

Jewelers Mutual Group • Neenah, WI

7d

About The Position

The Director, Policy Administration Solutions, is responsible for the delivery of robust, and scalable solutions needed to run our company with operational excellence and flexibility. The key areas of focus are policy, claims, billing, customer care, document management, and imaging – both on JM’s paper and our partners via the General Agency. A passion for people focused leadership while levering new disruptive technologies like AI will be key to driving success.

The Director partners closely with business leaders to map out strategy, develop plans and deploy new or enhanced products and/or services. The leader must be passionate about creating dependable, open, and agile solutions levering AI, automation, reusable components, and data analytics. The Policy Administration systems will be part of our platform ecosystem and will be leveraged in agreed upon architecture patterns.

Beyond tight business relationships, the leader will work closely with Technology peers which both deploy and maintain solutions with excellence. One key focus is to open solutions for strong business ownership to configure and update solutions, leveraging agreed upon change practices.

Requirements

• Solid understanding of P&C insurance practices and policy administration technologies.
• Ability to surface, prioritize and balance multiple priorities.
• Relationship building and collaboration skills across diverse stakeholders and customers.
• Excellent problem-solving and analytical skills, including experience interpreting data, sometimes with limited context and direction.
• Expertise in strategic thinking, with strong business acumen.
• Bachelor’s degree required
• 9-10 years of related experience
• at least 3 years of management experience.

Nice To Haves

• master’s degree preferred.

Responsibilities

• Live the Jewelers Mutual mindset: curiosity, urgency, deep understanding of the customer, working cross-functionally and enabling autonomy.
• Plan and build capabilities for new products, services, and global expansion.
• Vendor negotiations and ongoing vendor relationship management (Guidewire, SmartComm, others)
• Leverage data and AI to driving automation and operational effectiveness.
• Strong cross-functional collaboration and partnerships.
• Support and execute innovative and experimental product and service launches.
• Be a key contributor to the future state data and technology architecture design and implementation.
• Coordinate and drive the business relationships with key internal partners and significant external partners. Open solutions to be owned and managed across the business operations.
• Prepare/review budgets for business plans ensuring that maximum value is provided to the company.
• Maintain project controls that accurately reflect completed work against project plans, schedules, and budgets, and ensure user/management involvement at appropriate milestones.
• Direct the development and reporting of performance metrics and direct actions to continuously improve managing the business of Technology.
• Develop a strong working knowledge of clients’ and users’ businesses.
• Communicate across the company keeping stakeholders informed of the status of initiatives and projects, performance against planned objectives.
• Evaluate external advancements in the Technology industry to improve customer/user satisfaction, reduce operating expenses, and maximize revenues.
• Develop workforce strategy to meet the organization’s current and future needs through developing, hiring, and/or sourcing talent.
• Build and inspire a high-performing, diverse security and controls team with a focus on learning, transparency, and inclusiveness.
• Partner with Human Resources to create learning, development and progression opportunities aligned to the organization’s skill and capability needs, and to provide rewarding career paths for teams.
• Lead and influences cross-functionally in a collaborative way.
• Define and own KPIs and metrics which highlight performance, risks, and business enablement.
• Deliver clear, compelling insights to executives and business stakeholders.

Benefits

• 50% charitable gift matching
• paid volunteer time
• performance bonuses
• generous paid time off
• top-tier retirement program with 401(k) matching and additional company contributions

What This Job Offers

• Job Type: Full-time
• Career Level: Director