Director, Platform Software Engineering

Oracle•Nashville, TN

11h•$122,500 - $355,400

About The Position

As a Director in Oracle Health Core Platforms Operations, you will lead the Citrix Platform organization and the stability, modernization, and operational-health agenda for a critical customer-facing platform. You will set strategy and execution priorities across Gen1 stability, incident and CAPA follow-through, technology currency, security, capacity, Millennium health, critical projects, and Move to OCI Operations/Support handoff standardization. You will influence senior leaders and technical teams across organizational boundaries to deliver measurable improvements in customer reliability and execution discipline. You will lead managers, senior technical leaders, and engineers responsible for operating and improving the Citrix platform supporting US and global customers. You will establish clear portfolio ownership, align teams on shared outcomes, and ensure dependencies, risks, and decisions are actively managed through closure. This role requires a leader who can translate complex operational and technical signals into an integrated plan, remove barriers, make timely tradeoffs, and communicate progress and risk credibly to Senior Directors, VPs, and peer organizations. You will build an environment of accountability, learning, and continuous improvement while maintaining a strong focus on customer impact. The Director will be central to sustaining platform stability while advancing modernization. The role will drive cross-functional improvement across incident and T3 reduction, resiliency and CAPA actions, observability, Windows technology currency, OLVM burndown, security and credential initiatives, capacity reviews, and service-health programs.

Requirements

Experience leading managers, senior technical leaders, and engineers.
Ability to translate complex operational and technical signals into an integrated plan.
Ability to remove barriers and make timely tradeoffs.
Ability to communicate progress and risk credibly to Senior Directors, VPs, and peer organizations.
Experience building an environment of accountability, learning, and continuous improvement.
Strong focus on customer impact.
Experience in sustaining platform stability while advancing modernization.
Experience driving cross-functional improvement across incident and T3 reduction, resiliency and CAPA actions, observability, Windows technology currency, OLVM burndown, security and credential initiatives, capacity reviews, and service-health programs.
Experience developing strategies and plans that standardize runtimes, APIs, and SDKs across several teams.
Accountability for group results and governance adherence.
Experience making operational decisions ensuring compatibility, security, and performance.
Experience sponsoring cross-group innovation in resilience, capacity modeling, and interoperability.
Experience communicating with executive leadership on platform health, risk, and adoption.

Responsibilities

Lead the Citrix Platform organization and the stability, modernization, and operational-health agenda for a critical customer-facing platform.
Set strategy and execution priorities across Gen1 stability, incident and CAPA follow-through, technology currency, security, capacity, Millennium health, critical projects, and Move to OCI Operations/Support handoff standardization.
Influence senior leaders and technical teams across organizational boundaries to deliver measurable improvements in customer reliability and execution discipline.
Lead managers, senior technical leaders, and engineers responsible for operating and improving the Citrix platform supporting US and global customers.
Establish clear portfolio ownership, align teams on shared outcomes, and ensure dependencies, risks, and decisions are actively managed through closure.
Translate complex operational and technical signals into an integrated plan, remove barriers, make timely tradeoffs, and communicate progress and risk credibly to Senior Directors, VPs, and peer organizations.
Build an environment of accountability, learning, and continuous improvement while maintaining a strong focus on customer impact.
Sustain platform stability while advancing modernization.
Drive cross-functional improvement across incident and T3 reduction, resiliency and CAPA actions, observability, Windows technology currency, OLVM burndown, security and credential initiatives, capacity reviews, and service-health programs.
Develop strategies and plans that standardize runtimes, APIs, and SDKs across several teams.
Be accountable for group results and governance adherence.
Make operational decisions ensuring compatibility, security, and performance.
Sponsor cross-group innovation in resilience, capacity modeling, and interoperability.
Communicate with executive leadership on platform health, risk, and adoption.