Director, Platform Management

JLL•Chicago, CO

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a strategic and experienced leader to drive our API Management Platform strategy and operations. In addition, lead the strategic development, deployment, and maintenance of our core software platforms and technology infrastructure. In this role, you will oversee a team of engineers and administrators, work with product engineering teams across JLL, negotiate with vendors, and ensure the reliability, security, and scalability of our API management core platform ecosystem. The ideal candidate will work closely with technical leaders and product development teams across JLL to prioritize enhancement requests while operating and maturing JLL’s Azure-based API management platform. Has deep experience on Microsoft Azure and AWS. Come up with a strategic plan to mature the platform while also driving portfolio initiatives, ensuring alignment with organizational goals and industry best practices. This role requires a visionary and organized approach to platform management, roadmap execution, and stakeholder management.

Requirements

12+ years IT experience
Bachelor’s degree in computer science, Information Technology, MIS, or equivalent experience in corporate IT, including deep hands-on familiarity with cloud environments.
Minimum 4 years directly managing engineering teams, IT budgets, and technology vendors.
Deep expertise managing infrastructure platforms like Microsoft Azure, including practical knowledge of Azure APIM gateway deployment and policy configurations.
Proven track record supporting ERP, CRM, or IAM tools like Salesforce, SAP, Okta, and Jira
Exceptional ability to explain complex technical vulnerabilities and project roadmaps to executive leadership.
Reliable, self-motivated, and self-disciplined individual capable of planning and executing multiple projects simultaneously within a fast-paced environment.
Demonstrated ability to lead and develop teams and manage stakeholders globally across multiple project initiatives.
Effective written and verbal communication skills, including technical writing.
Excellent technical, analytical, project management and organizational skills.
Expertise in API Management Platform (Apigee or Azure APIM or AWS APIM)
Understanding of API management best practices, policy creation, authentication and authorization patterns
Hands-on experience with Microsoft Azure infrastructure and services
Proficiency in system monitoring, performance optimization, and troubleshooting
Knowledge of security protocols, identity and access management (IAM), and data protection standards
Experience with DevOps practices and CI/CD pipeline implementation
Understanding of disaster recovery planning and business continuity protocols
Ability to enforce technical standards and design patterns across engineering teams
Experience managing enterprise software integrations (ERP, CRM, IAM tools)
Strong stakeholder management and cross-functional collaboration skills

Nice To Haves

Familiarity with development of reusable frameworks and libraries to be used by multiple development teams
Familiarity with Azure & AWS cloud native application architecture patterns
API design concepts and development of various API types such as REST, GraphQL, and so on
Experience with tools and best practices for secure application development
AWS cloud platform experience and multi-cloud architecture knowledge
Experience with enterprise tools like Salesforce, Okta, and Jira
Knowledge of microservices architecture and containerization (Docker, Kubernetes)
Familiarity with infrastructure as code (Terraform, ARM templates, Bicep)
Experience with API gateway policy configuration and traffic management
Understanding of OAuth 2.0, OpenID Connect, and modern authentication protocols
Background in Agile/Scrum methodologies and sprint planning
Experience mentoring technical teams and developing talent pipelines
Certifications in Azure, AWS, or API management platforms

Responsibilities

API Management: Direct the governance, integration, and security of enterprise endpoints using Azure API Management (APIM).
Work with product technical leads to prioritize and approve new platform features or enhancements.
Take part in system development including analysis, coding, and testing.
Application Lifecycles: Lead the roll-out, maintenance, integration, and upgrading of all enterprise software solutions.
Security & Compliance: Enforce data protection protocols, identity access rules, backup schedules, and disaster recovery plans.
Performance Monitoring: Maintain system uptime goals by establishing real-time monitoring workflows for bugs and latency.
Help management to formulate group’s technology vision and set/enforce technical standards for the team.
Consults with enterprise architecture group to develop documentation and communication materials to ensure accurate design standards and patterns are followed.
Team Management: Direct, mentor, and evaluate the performance of DevOps engineers, system administrators, and IT support leads.
Mentors less experienced analysts on proper standards/techniques to improve their accuracy and efficiency.
Articulates business requirements in sufficient detail such that a technical solution can be design and engineered.
Provide on-going support to application used within the organization.