Director, Platform Engineering

RBC•Toronto, ON

1d•Onsite

About The Position

Directs the management of high-complexity enterprise integration platform activities, leading the design, implementation, optimization, and continuous support of 300+ production services across the portfolio while driving strategic modernization initiatives and vendor delivery partnerships. This role encompasses full lifecycle responsibility for software delivery, support, and maintenance across multiple complex platforms serving 5 Lines of Business with 99.5% availability targets.

Requirements

Strategic platform architecture and design
Complex technical problem-solving and decision-making
Enterprise vendor and stakeholder management
Team leadership and organizational development
Software delivery and project management
Security and risk governance
Operational excellence and continuous improvement
Cross-functional collaboration and influence

Responsibilities

Partners with senior business leaders and Lines of Business to understand strategic objectives and align enterprise integration solutions to meet evolving business and operational needs.
Makes independent decisions on program, technical, and operational strategy for the integration platform portfolio, providing leadership, coaching, and mentorship through senior managers and managers.
Sets strategic direction for platform operations and modernization, receiving high-level guidance from senior leaders.
Drives innovation across areas of responsibility, identifying opportunities for operational improvements, modernization, and solving highly complex technical problems related to platform engineering and integration.
Directs the delivery of software solutions across vendor platforms (20+ strategic relationships including TransUnion, Equifax, IBM, Salesforce, FICO, and others), ensuring seamless integration and value realization.
Manages vendor relationships, release coordination, and connection management to ensure timely and quality delivery of platform capabilities.
Oversees strategic vendor-led initiatives and ensures accountability for on-time delivery against commitments.
Directs comprehensive support and maintenance activities across the DAP portfolio, ensuring 99.5% availability and optimal performance of production services.
Establishes and maintains operational excellence standards for incident management, problem resolution, and continuous platform optimization.
Ensures compliance with SLAs and manages escalation protocols for complex technical issues.
Oversees and directs multiple development and support teams, providing leadership, mentorship, and operational guidance to ensure successful execution of complex, large-scale initiatives.
Develops team capabilities through coaching, knowledge transfer, and professional development opportunities.
Ensures clear accountability and performance management across all team members.
Manages complex technical platforms across all systems and vendor relationships
Directs platform modernization initiatives, and technology currency initiatives.
Leads disaster recovery modernization and resilience improvements.
Owns accountability for achieving and maintaining zero critical vulnerabilities across 300+ services and production platforms.
Leads cross-functional collaboration efforts fostering strong internal relationships across the organization and external relationships with vendors to drive security and business outcomes.
Manages technical currency and compliance initiatives.
Drives continuous improvement in platform performance, scalability, and reliability.
Manages LOB coverage across 5 Lines of Business, ensuring tailored solutions and support.
Oversees vendor connection management and coordinates multi-vendor release schedules.