Director Platform Engineering and Automation

Fiserv • Berkeley Heights, NJ

3d

About The Position

At Fiserv, we are transforming how financial services platforms are built, operated, and observed at enterprise scale. As Director, Platform Engineering and Automation, you will lead the strategy and execution of enterprise telemetry, observability, and platform automation capabilities that underpin availability, resiliency, performance, and client experience for Merchant services. This role is highly visible and cross functional. You will partner extensively with application development teams, production support, SRE/operations, cyber, and business stakeholders to standardize telemetry, improve operational insight, and enable initiative-taking issue detection and remediation. Success in this role requires strong technical depth combined with exceptional communication, influence, and coordination skills. This role is critical to improving platform stability, client experience, and operational efficiency across Fiserv. You will sit at the intersection of engineering excellence and business outcomes, ensuring teams have the insights and automation needed to operate reliably at scale.

Requirements

• 8+ years of experience in platform engineering, or site reliability engineering.
• Strong direct experience with telemetry and observability concepts (metrics, logs, traces, alerting, dashboards).
• Experience operating in cloud and hybrid environments (AWS, Azure, and/or GCP).
• Solid understanding of CI/CD, DevOps, and automation frameworks.
• Proficiency in one or more modern programming or scripting languages (e.g., Java, Python, Go, C#, etc.).
• Strong experience collaborating across development, operations, and business teams in large, complex organizations.
• Exceptional communication, stakeholder management, and influencing skills.
• 8+ years of an equivalent combination of education, experience, and/or military service.

Nice To Haves

• Experience leading or implementing enterprise observability platforms (e.g., application performance monitoring, infrastructure monitoring, log analytics).
• Financial services or highly regulated industry experience.
• Experience building self-service platform capabilities for development teams.
• Familiarity with SRE practices, error budgets, SLIs/SLOs, and incident management.

Responsibilities

• Execute Enterprise telemetry and observability strategy, including metrics, logs, traces, events, dashboards, alerting, and SLOs across hybrid and cloud platforms.
• Work with platform engineering teams responsible for observability platforms, automation frameworks, and self-service capabilities for application and infrastructure teams.
• Drive standardization of telemetry and instrumentation across application portfolios to improve visibility, resiliency, and operational maturity.
• Partner closely with application development, production support, SRE, cyber security, and business teams to align observability capabilities to business outcomes and operational needs.
• Establish and govern best practices for monitoring, alerting, incident response, and automation, reducing MTTR and operational noise.
• Lead automation initiatives across CI/CD, environment provisioning, monitoring, and remediation to eliminate manual toil.
• Translate business and operational requirements into scalable platform capabilities, roadmaps, and technical standards.
• Provide clear executive level communication on platform health, risks, operational insights, and improvement plans.
• Manage vendor partnerships and platform selections related to observability, telemetry, and automation tools.

Benefits

• Annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed