Director, Platform Architect Mgmt
ServiceNow•Addison, TX
•Hybrid
About The Position
The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale.
Requirements
- 7–10+ years in consulting, digital transformation, or enterprise architecture leadership.
- Proven track record coaching senior talent and managing multi-level architecture teams.
- Strong influence with CIO/CTO-level executives and enterprise strategy teams.
- Deep understanding of AI, automation, data, and emerging technology trends.
- Experience shaping enterprise operating models and transformation programs.
- Strong ecosystem leadership experience (GSIs, SIs, Big 4, strategic partners).
- Expertise in multiple ServiceNow product suites and platform strategy.
Responsibilities
- Build and lead high-performance teams of Platform Architects and Sr. Managers.
- Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements.
- Foster a culture of continuous learning, mentorship, and professional growth.
- Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success.
- Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas.
- Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges.
- Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities.
- Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives.
- Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth.
- Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities.
- Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes
- Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks
- Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities.
- Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio.
- Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies.
- Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
