Director, Planning & Business Operations, Americas

Hilton • McLean, VA

3d • Onsite

About The Position

This role is based at our corporate office in McLean, VA. Exceptional Hospitality Starts with You. This is your chance to be part of our Americas Planning and Business Operations team, directly responsible for the strategy, project management, and execution of the most important business initiatives for the Americas team. As the Director, Planning and Business Operations, Americas, you will report into the Senior Director of Business Planning and Operations and work with members of the Americas Leadership Team. Your collaboration will focus on delivering projects that enhance the guest experience and advance important enterprise priorities. You are a project manager who can move among strategy, analytics, and execution, holds an understanding of hotel operations, and can serve as a trusted partner to leaders.

Requirements

• Seven (7) years of work experience
• Four (4) years project management experience, implementing strategic initiatives and executive-level client-facing presentations
• Three (3) years of Hospitality operations experience
• Proficient in Microsoft Suite, in creating strategy decks / business cases
• Experience navigating a corporate matrix environment

Nice To Haves

• BA/BS Bachelor's degree
• On-property hotel experience at the Director level
• Familiarity with storytelling with data or high-level data analysis

Responsibilities

• Partner with members of the Americas Leadership team to establish priority projects for the region.
• Gain understanding of a matrixed team to create project charters clarifying scope, objectives, milestones, governance models, and success measures.
• Guide important projects forward while implementing both short- and long-term initiatives and providing concise updates to leadership.
• Manage a direct report to support important projects.
• Prepare materials and presentations for high levels of leadership while managing socialization processes and incorporating feedback from multiple teams– types of deliverables include strategy decks, business cases, and leadership presentations.
• Be a trusted advisor and strategic partner to the Americas Leadership team.
• Partner with functions within the enterprise to collaborate on driving important initiatives forward and advocating for prioritization across the business.
• Engage with teams to ensure property-level and Hotel Operations team feedback is integrated into corporate initiatives. Also, serve as an advocate for properties on enterprise projects.
• Develop clear strategies / recommendations and business cases for the Americas-wide projects.
• Project manage these projects, often times working across departments.
• Conduct data analysis to identify opportunities and support decision-making.
• Use and track data to provide regular updates to leaders on main strategic initiatives.
• Facilitate working sessions to gather insights, brainstorm solutions, and build alignment.

Benefits

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree