Director - PL Property Claims (West/Midwest)

Nationwide•Washington, NV

1d•$122,000 - $214,000•Remote

About The Position

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. This is a remote position, but will require approximately 30%-40% travel, including overnight travel. The ideal candidate is an experienced property claims leader who can effectively balance operational performance, technical excellence, customer experience, and associate development across a geographic territory. The preferred location for this position is Texas or west of Texas, including: Washington, Oregon, California, Nevada, Arizona, Utah, Idaho, Montana, Wyoming, Colorado, or New Mexico. Relocation assistance may be considered for qualified candidates. No two property claims are ever the same and each customer has unique needs. Our team thrives on providing the very best service and building lasting, successful relationships with our customers. If you are confident, curious, driven to learn and grow, and have a desire to help people when they most need it, we want to know more about you! As a Director, you'll drive claims performance for a property claims unit within a geographic territory. We'll count on you to assure compliance and successfully balance adjusted loss expense, loss cost and customer satisfaction.

Requirements

10+ years of claims experience with strong knowledge of personal lines property claims, including complex losses, estimating, coverage interpretation, investigation, and settlement.
Prior property claims leadership experience is strongly preferred.
Proven experience leading and developing claims managers and teams, with a strong focus on performance management, coaching, succession planning, talent development, and building a strong leadership pipeline.
Demonstrated ability to manage claims performance against key metrics, identify opportunities for improvement, and implement operational strategies that positively impact loss cost, expense management, quality, compliance, and customer experience.
Strong executive communication and relationship-building skills with the ability to partner across Claims, Legal, SIU/Fraud, Subrogation, Quality Assurance, and other business areas to solve complex issues and drive organizational priorities.
A strategic, analytical leader who is comfortable making decisions in a complex environment, leading through change, and translating broader organizational objectives into measurable results.
Ability and willingness to support catastrophe operations, travel as business needs require, work non-standard hours when necessary, and operate effectively in both office and field claims environments.
Undergraduate degree or post-graduate studies preferred.
State licensing where required. Successful completion of required/applicable claims certification training/classes.
Minimum ten years of experience in a claims operation including at least two years in claims management.
General knowledge of insurance theory and practices, and contracts and their application.
Property estimating and automated claims systems.
Demonstrated knowledge of the investigation, consultation and settlement activities used to resolve extensive property damage claims.
Proven ability to meet customer needs and provide exemplary meaningful service by guiding customers through the claims process and ensuring a positive customer experience.
Analytical and problem-solving skills necessary to make decisions and resolve issues related to application of coverages to submitted claims, application of laws of jurisdiction to investigation facts, and application of policy exclusions and exceptions.
Ability to establish repair requirements and cost estimates for property losses.
Ability to evaluate and successfully advise on property claims.
Organizational skills to prioritize work.
Command of written and verbal communication skills to effectively communicate with policyholders, claimants, repairpersons, attorneys, agents and the general public.
Ability to efficiently operate a personal computer and related claims and business software.
Able to provide leadership to less experienced claims associates.
Must be able to safely access and inspect rooftops using a ladder.
Must be prepared and capable of conducting physical inspections on rooftops, including first and second story roofs with pitches up to 8/12.
Must have a valid driver’s license with satisfactory driving record in accordance with Nationwide standards.
Regularly and consistently demonstrates Nationwide Values.
Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.

Nice To Haves

Property claims leadership experience is strongly preferred.
Other criteria, including leadership skills, competencies and experiences may take precedence.

Responsibilities

Manages the claims processes consistently within property claims and a geographic location. Coordinates efforts with other claims functions such as quality assurance, claims legal, subrogation, fraud, service centers, claims technical and claims staff support.
Develops and implements new solutions and operational processes to ensure optimization and compliance with established company metrics, government standards and regulations.
Formulates, communicates and implements quality work standards. Monitors progress and resolves any identified issues. Suggests possible improvements in execution.
Ensures the best use of organization's resources by assisting with the development and implementation of the organization's strategic plans, projects and initiatives.
Coordinates cross-claims and cross-functional issues with Claims Directors for other lines of business and leaders. Handles select administrative functions.
Evaluates existing operational plans to ensure growth and feasibility and makes appropriate adjustments to assist organizational movement toward future success.
Formulates and coordinates corporate, organizational and regional plans and develops measurable long-range goals and objectives.
Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers.
Identifies, develops and retains associates who have the potential for or are ready to fill critical roles in the organization.
Supervises associate management, including performance, salary planning and administration, training and development, workflow and organizational planning, hiring and placement and disciplinary actions.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire