Director, Physician Services

Lifepoint Health • Hendersonville, TN

3d • Onsite

About The Position

Highpoint Health – Sumner with Ascension Saint Thomas is part of Lifepoint Health, a diversified healthcare delivery network. The Physician Services team at Highpoint Health – Sumner partners closely with physicians, practice leaders, and staff to support strong, sustainable outpatient practices and an exceptional experience for the patients and communities we serve. They are looking for a proactive, analytical leader who can build trusted relationships with providers while bringing accountability, sound business judgment, and a solutions-oriented approach to operational and financial challenges.

Requirements

• Applicants should have a bachelor’s degree in business, healthcare administration, finance, or a related field.
• Direct experience supporting or leading physician services, physician practices, or outpatient clinic operations strongly preferred.
• Demonstrated leadership experience with responsibility for people, operations, performance management, and organizational results.
• Strong relationship-building skills with the ability to establish credibility and productive partnerships with physicians/providers, practice leaders, employees, and senior leadership.
• Working knowledge of physician practice financial and operational performance, including the ability to interpret financial results, identify performance drivers and variances, and develop corrective action plans.
• Strong business and financial acumen; prior finance experience is beneficial but not required.
• Demonstrated ability to take initiative, independently assess complex situations, and bring forward thoughtful, actionable solutions.
• Ability to establish clear expectations, hold others accountable, and navigate difficult or sensitive conversations professionally and constructively.
• Strong analytical, critical-thinking, and problem-solving skills with the ability to translate data into operational decisions.
• Excellent written and verbal communication skills, including the ability to communicate complex information and influence stakeholders at multiple levels.
• Ability to manage multiple priorities, projects, and competing operational needs in a fast-paced healthcare environment.
• Knowledge of healthcare regulatory and compliance requirements, including HIPAA.
• Proficiency with standard business technology, including email, spreadsheets, presentations, data reporting, and related applications.

Nice To Haves

• MBA or other advanced business-related degree preferred.

Responsibilities

• Provide strategic and operational leadership for Highpoint Health – Sumner physician practices, ensuring clinic operations support organizational, financial, quality, and patient experience objectives.
• Oversee day-to-day physician practice and outpatient clinic operations, partnering closely with providers, practice managers, staff, and hospital leadership.
• Build and maintain strong, credible relationships with physicians and other providers; serve as a trusted operational partner while establishing clear expectations and accountability.
• Monitor practice performance, including financial and operational metrics, to identify trends, performance gaps, and opportunities for improvement.
• Analyze practice financials to understand key performance drivers, recognize areas that are off target, and develop and execute appropriate mitigation or improvement plans.
• Proactively identify operational challenges, evaluate root causes, and develop solutions with minimal direction or oversight.
• Develop and implement departmental goals, plans, policies, and standards consistent with organizational, regulatory, clinical, and ethical requirements.
• Lead staffing and workforce activities, including hiring, onboarding, performance management, staff development, corrective action, and succession planning.
• Coach and develop practice leaders and staff while fostering a culture of accountability, collaboration, professional growth, and continuous improvement.
• Prepare, monitor, and manage departmental budgets and resources to support responsible financial performance.
• Address complex or sensitive employee, provider, patient, and operational concerns, including situations requiring candid or difficult conversations.
• Evaluate workflows, service levels, technology utilization, and other operational processes to improve efficiency, quality, and the patient/provider experience.
• Support internal and external audits and ensure physician practices maintain compliance with applicable healthcare regulations, organizational policies, and HIPAA requirements.
• Lead and coordinate multiple initiatives simultaneously, effectively prioritizing work, delegating responsibilities, and allocating resources.
• Partner with hospital and system leadership on strategic and operational initiatives affecting physician services and the broader continuum of care.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director