Director, Physical Security Solutions

ADVANCED NETWORK MANAGEMENT•New Mexico, NM

1d•Onsite

About The Position

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies. Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next. The Director of Special Systems is responsible for leading ANM's Physical Security Solutions organization, including project delivery, engineering, field operations, PMO, service, and business growth. This leader ensures exceptional client experiences while driving operational excellence, financial performance, and employee development across a multi-state delivery organization. This role partners closely with Sales, Solution Architects, Operations, and strategic manufacturer partners to grow ANM's Special Systems business while delivering high-quality physical security and low-voltage infrastructure projects.

Requirements

Must have a valid driver’s license and motor vehicle insurance.

Responsibilities

Lead all Special Systems delivery operations across multiple regions.
Own project execution from sales handoff through closeout.
Ensure consistent delivery methodologies, documentation standards, and quality control.
Develop scalable processes that improve efficiency, profitability, and customer satisfaction.
Drive operational excellence across PMO, engineering, field services, warehouse, and subcontractor management.
Own the financial performance of the Special Systems business including: Revenue growth, Gross profit, Labor utilization, Project margin, Forecasting, Resource planning, Change order management.
Develop quarterly business reviews and operational scorecards.
Lead and develop a high-performing organization including: Project Managers, Project Coordinators, Field Supervisors, Engineers, Technicians, Apprentices, Interns, Solutions Engineers.
Ensure ANM delivers a best-in-class customer experience by: Maintaining executive relationships, Leading project escalations, Supporting strategic accounts, Driving continuous improvement from customer feedback, Ensuring successful project delivery.
Partner with Sales and Solution Architects to: Support strategic pursuits, Participate in customer meetings, Develop delivery strategies, Improve project estimating, Increase services attachment, Expand recurring services opportunities.