Director, Pharmacy Training
About The Position
The Director of Pharmacy Training is responsible for developing and executing the strategy for the Outcomes Training Pharmacy. This leader ensures successful onboarding of new pharmacy clients, advances the capabilities of existing customers through ongoing education, and partners with Sales by hosting prospective customers in a live training environment. The role serves as the clinical and operational expert for Rx30, Computer-Rx, PillCount, workflow automation, and pharmacy clinical services while collaborating across Client Success, Product, Sales, Marketing, and Implementation teams to maximize customer adoption and outcomes.
Requirements
- Licensed Pharmacist (PharmD preferred) in good standing.
- Minimum five (5) years of community/retail pharmacy experience.
- Hands-on experience with Rx30 and/or Computer-Rx pharmacy management systems.
- Demonstrated expertise delivering pharmacy clinical services.
- Strong knowledge of pharmacy workflow automation technologies including PillCount.
- Outstanding presentation, facilitation, and adult learning skills.
- Ability to build trusted relationships with pharmacy owners, operators, and executive leaders.
- Willingness to travel up to 25%.
- Position is based on-site in Kansas City, Missouri.
- Minimum of five years of retail/community pharmacy experience.
Nice To Haves
- Experience implementing pharmacy technology solutions preferred.
- Experience training pharmacists and pharmacy staff strongly preferred.
- Experience supporting sales demonstrations or customer success initiatives preferred.
Responsibilities
- Develop and execute the strategic vision for the Outcomes Training Pharmacy.
- Lead onboarding and implementation training for new pharmacy customers.
- Design advanced education programs for existing clients to improve utilization and outcomes.
- Deliver hands-on instruction for Rx30, Computer-Rx, PillCount, workflow automation, and Outcomes solutions.
- Train pharmacy teams on MTM, immunizations, adherence programs, point-of-care testing, medication synchronization, and other clinical services.
- Host prospective clients and conduct live product demonstrations in partnership with the Sales organization.
- Develop standardized training curriculum, certification pathways, and best-practice playbooks.
- Monitor customer adoption, satisfaction, and training effectiveness using defined KPIs.
- Serve as a trusted advisor for pharmacy workflow optimization and operational excellence.
- Collaborate with Product and Client Success to identify enhancement opportunities based on customer feedback.
- Represent Outcomes at customer meetings, conferences, and industry events.
Benefits
- Medical, Dental and Vision Plans
- Voluntary Benefits
- HSA & FSA
- Fertility & Family Planning Benefits
- Paid Parental Leave
- Adoption Assistance Program
- Employee Resource Groups
- Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates
- 11 Paid Holidays
- Corporate Wellness Program
- 401k Plan - Pre-tax and Roth contribution options available with employer match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
